Halifax Telephone Banking

miller

Is there any other number than 08457 20 30 40 to register/use Halifax Telephone banking? The ones on Saynoto0870 don't seem to do the job.

Also, does anyone know if your Online payments are automatically set up on the Telephone service?

teamcullen

Try 0113 3809574. I've used it for the past year with no problems.

miller

teamcullen wrote: »

Try 0113 3809574. I've used it for the past year with no problems.

What options do you use navigating the menus to get to Telephone banking?

teamcullen

Option 1, Option 1

miller

teamcullen wrote: »

Option 1, Option 1

Thats Bank accounts, existing bank accounts. That puts you through to a human! They have helped before with transfers etc. but I have had to repeat account details. I thought there was an automated service somewhere?

jambosans

miller wrote: »

Also, does anyone know if your Online payments are automatically set up on the Telephone service?

Yes.

miller wrote: »

Thats Bank accounts, existing bank accounts. That puts you through to a human! They have helped before with transfers etc. but I have had to repeat account details. I thought there was an automated service somewhere?

Option 1, and option 1 again does put you through to the Telephone Banking IVR.

rb10

Alternatively, http://www.halifax.co.uk/bankaccounts/callback.asp (that'll take you through to new accounts, but they'll put you through to telephone banking).

miller

jambosans wrote: »

Option 1, and option 1 again does put you through to the Telephone Banking IVR.

Have you previously registered for Telephone Banking? Maybe thats where I'm going wrong, because I always end up in the call centre queue (having entered account number+sort code - perhaps it uses this to recognise if you are registered)

jambosans

miller wrote: »

Have you previously registered for Telephone Banking? Maybe thats where I'm going wrong, because I always end up in the call centre queue (having entered account number+sort code - perhaps it uses this to recognise if you are registered)

Yes, that will be your problem. When you the IVR asks for your account number and sort code it checks to see if you are registered for Telephone Banking, if not, it passes you through to an advisor. Next time you call, ask the advisor to register you for Telephone Banking.

the_insider

Press *0 when they ask for your account number and sort code and it'll put you in the queue for a real person.

miller

jambosans wrote: »

Yes, that will be your problem. When you the IVR asks for your account number and sort code it checks to see if you are registered for Telephone Banking, if not, it passes you through to an advisor. Next time you call, ask the advisor to register you for Telephone Banking.

Yep, it was that. Now working.