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HSBC error- and I just had a hissy fit
Comments
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Norbertsmum wrote: »If they took £110 out in error would you write it off?
NO- I would expect the bank to make up for their error:silenced:They Were Up In Arms wrote: »I think tabskitten is a crying, walking, sleeping, talking, living troll :cool:0 -
You need to keep a tight check on what is coming in and what is coming out of your bank account.
It's upto you to notice anything that doesn't look right.
You only noticed it because it has come back out of your account, but as you didn't notice it go in and have't spent any of it, what is the problem?
I keep a running total each week in my diary of what is going in and coming out.
Hey- never said I was perfect- and I very often make mistakes.
Difference is that when i admit my mistake I also expect to have to take a hit for the mistake i have made.
If i gave someone something by accident, my loss- i would not go and ask for it back.
I used to work in catering- if I served a customer with a portion of chips they did not order- i would not then expect them to give it back once i had served it!
My mistake- my loss.
Bank made mistake- bank's loss.:silenced:They Were Up In Arms wrote: »I think tabskitten is a crying, walking, sleeping, talking, living troll :cool:0 -
tabskitten wrote: »NO- I would expect the bank to make up for their error
Ok, if you accidently transferred £110 to the wrong account, you would not expect to get it back?0 -
tabskitten wrote: »Hey- never said I was perfect- and I very often make mistakes.
Difference is that when i admit my mistake I also expect to have to take a hit for the mistake i have made.
If i gave someone something by accident, my loss- i would not go and ask for it back.
I used to work in catering- if I served a customer with a portion of chips they did not order- i would not then expect them to give it back once i had served it!
My mistake- my loss.
Bank made mistake- bank's loss.
Only it's not their loss as they have recouped the money.
Like I said before, you didn't even notice it was there until they took it back and it didn't cause you any hardship so what is the problem?Tank fly boss walk jam nitty gritty...0 -
Ok, if you accidently transferred £110 to the wrong account, you would not expect to get it back?
No i would not!!
My mistake- my problem. I would ask for it back but i would not expect to get it back at all.:silenced:They Were Up In Arms wrote: »I think tabskitten is a crying, walking, sleeping, talking, living troll :cool:0 -
Only it's not their loss as they have recouped the money.
Like I said before, you didn't even notice it was there until they took it back and it didn't cause you any hardship so what is the problem?
My problem is with the way that they handled it.
If i was a person living close to my overdraft that could well have caused me a big problem as I could well have spent it......some people really do not pay close attention and assume that what is in their account is theirs......so if i had spent it then they went and took it out 3 weeks later that may well put me in the red.
They were unapologetic and I think handled it very badly. They should expect to make mistakes every now and then, all businesses do- but when you do you hold yourself accountable not the customer.
It did not cause me a problem- but it could well have.:silenced:They Were Up In Arms wrote: »I think tabskitten is a crying, walking, sleeping, talking, living troll :cool:0 -
tabskitten wrote: »My problem is with the way that they handled it.
If i was a person living close to my overdraft that could well have caused me a big problem as I could well have spent it......some people really do not pay close attention and assume that what is in their account is theirs......so if i had spent it then they went and took it out 3 weeks later that may well put me in the red.
They were unapologetic and I think handled it very badly. They should expect to make mistakes every now and then, all businesses do- but when you do you hold yourself accountable not the customer.
It did not cause me a problem- but it could well have.
i would have at least expected an apology from the bank..."I have learnt that even when I have pains, I don't have to be one""You may not control all the events that happen to you, but you can decide not to be reduced by them.”Maya Angelou0 -
i think the issue really here is the bank should notify you of the error, and give a date the money will come out
at the very least
this way if you have spent it,you have time to ensure the funds are there to cover it0 -
i think the issue really here is the bank should notify you of the error, and give a date the money will come out
at the very least
this way if you have spent it,you have time to ensure the funds are there to cover it
THANK YOU!! :T Someone who thinks that there should be some level of customer service in the banking industry.
So happens I have made such a fuss that they have credited my account with £30 to make up for all the hassle.
I also pointed out to the manager that had the customer service team handled it better I would not have bothered kicking off, if I had received an apology i would not have kicked off, and it was not the error but the way it was dealt with that had enraged me.
I also while i had him complained that i had requested a financial adviser contact me regarding investing funds and no one had over a week later!!
Result is I have someone coming to my house tonight so that I do not have the bother of trying to visit the store.......:rotfl::silenced:They Were Up In Arms wrote: »I think tabskitten is a crying, walking, sleeping, talking, living troll :cool:0
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