Post Office Broadband Customer Service Issues

Don't know where to post this so will try here first.

Having a few issues with a dispute with Post Office Broadband & Line Rental. The dispute relates to an early termination charge and so far has lasted 12mths plus with numerous letters back & forth.

They have made numerous mistakes but are accepting no accountability.

Who can I refer this onto to support me?
Debts at 02/02/20: c£225,000 inc CCs of <£1000 repaid in full monthly
Debts at 14/07/10: £278,091 inc £24k unenforceable and £16k consumer debt. But House no longer derelict!!!
LBM: 14/08/07; Debt at LBM: £287131 inc CCs: £37,202.55;

Replies

  • hbslchbslc Forumite
    252 Posts
    Part of the Furniture 100 Posts Combo Breaker
    ✭✭
    Issues with Post Office continuing. THey have issued a deadlock letter which is unsatisfactory. I will therefore refer the case to OTELO.

    However, Post Office have barred external calls and dispite promising in April to lift this whilst there is a dispute haven't done so yet.

    I'd like to change telephone providers. Does anyone know whether Post Office can legitimately refuse to release the line? I suspect they can't but may do so.
    Debts at 02/02/20: c£225,000 inc CCs of <£1000 repaid in full monthly
    Debts at 14/07/10: £278,091 inc £24k unenforceable and £16k consumer debt. But House no longer derelict!!!
    LBM: 14/08/07; Debt at LBM: £287131 inc CCs: £37,202.55;
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