Can someone help me with advice pls?

scotlady

E.ON_Company_Representative:_Malc wrote: »

Hi scotlady

No problem at all. Am happy to help whenever convenient to you.

Sounds as though your electric meter is old technology and could certainly do with updating. In this case, the info on our website will not be much help. Should be ok for the gas though.

Don't worry as I will go through it all with you once I have your details.

Malc

Hiya Malc,

Sorry for not getting back to you, lost internet for a while but back now. I am in the process of changing suppliers as I kinda fell out with EON, I will send you screenshots of the accounts as of todays date and maybe you can tell me whether they are correct or not? Please

They wanted £50 per meter and were going to change the Electric meter to a Key meter anyway, so if they were changing the meter anyway why not just accommodate one of THEIR customers? Pushed me too far so like I said I have requested moving to another supplier. The only way I will stop this is if they learn to respect people and understand they aint the only company looking for customers.

*steps off high horse*

Lol sorry just grrr

Hmm is seems I cant send u a PM Malc so unsure what I can do to show u the info

scotlady

Sent info to email but not sure you got it, seen you reading this thread but no reply as yet so will I assume that I am better off just going to CAB or will I hang on a bit? Sorry, just dont want to lose what may well be mine, paid a lot of money as you will see

Former_E.ON_Company_Representative:_Malc

Hi scotlady

I'm afraid MSE do not allow us access to the PM function.

However, I have received the email you sent to the address in my Profile. I will have a good look through your account and reply shortly, all being well by tomorrow at the latest.

Hope this is ok?

Malc

scotlady

E.ON_Company_Representative:_Malc wrote: »

Hi scotlady

I'm afraid MSE do not allow us access to the PM function.

However, I have received the email you sent to the address in my Profile. I will have a good look through your account and reply shortly, all being well by tomorrow at the latest.

Hope this is ok?

Malc

Thats fine mate, I really do appreciate it, Thank You

scotlady

Ok I'm after some advice again if you dont mind. Malc I sent you a copy of the final bill.

But what I wanna ask is how can a Bill go from being over £1000 in credit, to getting my final bill today of £485 in credit to them now refusing a refund??? Here is what it says, this was based on the guy coming out & taking final meter readings so it wasnt even an estimate..

Final prepayment electricity bill

Here's your prepayment statement for electricity supplied to ...

Date of this statement 25 August 2010

We are sorry you are leaving us If there is anything we can help with, now or in the future, please call 0845 301 5914. We will be happy to hear from you.
Meter readings

Latest electricity readings 9904 on your Normal rate and 51787 on your Normal rate. Both final readings on 3 August 2010.

Your account balance is £485.18 in credit

Please give us a call on 0845 301 5914. We need to check everything is up-to-date before we can close your account. After we've talked to you, we'll be able to send you any refund that you are due.

She is now saying they are due me nothing, this was after someone said that was far too much to refund.. I explained I never got a bill for over a year & numerous times I asked for the meter to be checked as nobody shoulda been putting in as much as I was.

DVardysShadow

scotlady wrote: »

Your account balance is £485.18 in credit

Please give us a call on 0845 301 5914. We need to check everything is up-to-date before we can close your account. After we've talked to you, we'll be able to send you any refund that you are due.

She is now saying they are due me nothing, this was after someone said that was far too much to refund.. I explained I never got a bill for over a year & numerous times I asked for the meter to be checked as nobody shoulda been putting in as much as I was.

Malc will sort you out, I should think. Personally, I would try again and take the name of the Customer Services Rep. If you are in credit and it is a final bill, then any Customer Services Rep refusing an immediate refund is probably looking for a few days away from the phones being retrained.

scotlady

DVardysShadow wrote: »

Malc will sort you out, I should think. Personally, I would try again and take the name of the Customer Services Rep. If you are in credit and it is a final bill, then any Customer Services Rep refusing an immediate refund is probably looking for a few days away from the phones being retrained.

Thanks. I am the worlds worst for not getting names. The first person I got said it was too much to give out as refund, then they put me onto someone else. She just wasnt having it at all. Said it will be sorted, I said it already had, you got my meter readings done by EON guy, what else is there??

Grrr lol

Former_E.ON_Company_Representative:_Malc

Hi scotlady

Sorry for the delay replying; I've been away and am just catching up.

I have the details you kindly sent me and will investigate further tomorrow. Will be back in touch.

Malc

scotlady

Just wanted to say thank you so much to Malc for sorting it all out, got my refund and its in the bank now, cant thank you enough seriously. Just a shame I had to leave EON for it to be resolved, wish I had come to you in the first place. You're a asset to EON and MSE

Jacqui xx

Former_E.ON_Company_Representative:_Malc

Many thanks for the kind words Jacqui, they are much appreciated.

Glad I was able to sort this out for you. :beer:

Malc