help!!

tally50518

recently began a contract with t-mobile in march contract done in tesco phone shop at the time of taking out contract was told i would receive a free gift have the gift certificate and contract this was due on 18th of march .Have still not received and t mobile say its nothing to do with them this is tescos fault but they just keep fobbing me off any ideas where i stand what i could do ?? thanks

Pokerlad

tally50518 wrote: »

recently began a contract with t-mobile in march contract done in tesco phone shop at the time of taking out contract was told i would receive a free gift have the gift certificate and contract this was due on 18th of march .Have still not received and t mobile say its nothing to do with them this is tescos fault but they just keep fobbing me off any ideas where i stand what i could do ?? thanks

The free gift would be an incentive from Tesco, you need to be speking to them not T-mobile.

Jon_01

As above, its a dealer offer and it has nothing to do with the network. You need to start giving Tesco a hard time over it. Like going in on a Saturday morning and being VERY vocal about them not honouring their own deals. You'd be amazed how quickly they sort thing out for you

tally50518

hi ,have tried this and so has my sister for me but they say its down to the manager and he is hardly ever there

Browntoa

ring head office....