MSE news: Complaints over erroneous iPhone data roaming charges

NFH

boatman wrote: »

Note that they specifically say that turning off data roaming will not stop your phone using data in the UK and you will get charged. As i said it doesn't know the difference between UK and CI networks..

Some phones might allow data to be used on a network with the same MCC, but the iPhone doesn't. I know this very well, having been an Orange customer when national roaming on to T-Mobile was first allowed. I expect that Sure's advice is not aimed at iPhones.

NFH

Frozen_up_north wrote: »

Unless you really need data roaming, the best solution is to disable it at network level... Do not rely on the phone's own settings.

That won't work well when roaming surcharges are abolished within the EEA from December 2015, unless the networks specifically allow surcharged data roaming to be disabled, allowing non-surcharged data roaming to continue.

boatman

NFH wrote: »

Some phones might allow data to be used on a network with the same MCC, but the iPhone doesn't. I know this very well, having been an Orange customer when national roaming on to T-Mobile was first allowed. I expect that Sure's advice is not aimed at iPhones.

The page and section i have linked to is specifically for iPhones, it may be that the newer software is better and that Sure mobile have not updated their page.

To quote:
"iOS 4s iPhones or later


Settings > General > Mobile Data (or 'Cellular') > Mobile (or 'Cellular') Data Network > Switch off 'Cellular Data'


* Due to the nature of the device we can not guarantee that you will not incur data charges when roaming non Sure networks."