Defrauded by Santander - again.

Olipro

why not phone up your telephone banking service and see what it asks you to tell it.

peterc2609

I wasn't automated, it was dealt with by a cell centre representative.

And I can't do that as my account is on hold!!

Olipro

then er, why not phone up the call center and ask them what information he would need to have?

masonic

peterc2609 wrote: »

The lady in the Fraud Prevention Centre told me the guy was a Nigerian Student... I presume nigerian students have nigerian accents!?!

I thought this transfer was made to a bank account in India as per your first post? :rotfl:

How did they get the info?? What info?? Thats what the whole thread is about...

What information would be required to perform a transfer over the phone... its in the first post!?

This thread seems more like an opportunity for you to vent bile, but nevertheless...

Typically, someone would have needed to know an ID number and a phone PIN to get access, and then some personal info to set up a transfer to a new account (e.g. DOB, address, overdraft limit etc). That's the standard level of info required for telephone banking - I don't know if Santander has different requirements.

as0ta

People are generally great on these forums. The OP seems to be very hostile.

I get that you have experienced something awful and you're looking for advice and a way forward but that manner isn't going help things. Hopefully someone will come and give you the answer you need. I hope it works out for you.

lolagirl

I wouldn't put anything past Santander

anamenottaken

masonic wrote: »

I thought this transfer was made to a bank account in India as per your first post? :rotfl:

When I read the first post I thought the reference to India was to Santander's call centre being located there. It was when the OP was trying to establish what the transfer was all about, not after he had found out that the transfer had been to an account in the name of someone with an African-sounding name.

BTW not all African's are Nigerian! They don't all speak with a Nigerian accent.

masonic

anamenottaken wrote: »

When I read the first post I thought the reference to India was to Santander's call centre being located there.

Ah, yes that makes much more sense. I had visions of the OP tracking down the bank the money was sent to and dealing with them.

BTW not all African's are Nigerian! They don't all speak with a Nigerian accent.

Not only that, there are plenty of British people with African sounding names and accents. I wouldn't trust a call centre worker to be able to accurately place an accent anyway. I'm not even sure how a call centre worker at Santander would be able to know the occupation or nationality of the beneficiary of the transfer, unless it was another Santander customer.

notisis

Unfortunately a work colleague has had similar happen to them with Santander - took them months to get their money back. Their bank account was cleared to the tune of exactly up to their overdraft level - all apparently over the phone to BoS for a new account holder. Colleague never did telephone banking or internet banking preferring branch only - go figure where the info came from. At the same time it happened I searched on internet and found various other customers of Abbey/Santander saying the same thing.

Forgot to add before anyone mentions it - she was always very particular to ensure all documents were shredded and no, no break ins either and family lives abroad so couldn't access any remaining documents!

peterc2609

Strange you say that, I only ever use internet banking and my machine is like fort knox.

But suspisciously, I had £500 cash which I paid into my account on 15th March over the counter in a branch, and then the transfer was made on the 16th.

I never usually go into a bank...

Getting more suspicious by the day.

I had a letter off Santander saying they need to give me a new account.

Needless to say, as soon as this is done, I will be moving all my accounts elsewhere.