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Abbey Mini-Cash ISA - Transfer paperwork problem!

Hi,

A family member is wanting to transfer their mini-cash ISA from the Abbey to a new provider. Its a branch-based ISA and I think its also a CAT standard. However, they're getting the runaround between new provider (NP) and Abbey as to who is responsible for generating the transfer paperwork - NP says its the Abbey and they're playing dumb :(

Is it the Abbey that should generate the paperwork?
If so, what should they explicitly ask the Abbey do viz the paperwork?

TIA.

Comments

  • dunstonh
    dunstonh Posts: 118,613 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    the new provider sends the paper work to the old provider and then sits back and waits for the funds.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • BenL
    BenL Posts: 3,189 Forumite
    When the ISA was opened at Abbey the welcome pack should have contained an ISA transfer form.

    The tel number is 0845 6000181 for Cust Services
    I beep for Robins - Beep Beep
    & Choo Choo for trains!!
  • irnbru_2
    irnbru_2 Posts: 1,603 Forumite
    Thanks for the replies.
  • irnbru_2
    irnbru_2 Posts: 1,603 Forumite
    An update .....

    Having contacted the Abbey by phone they sent out a form which only allows you to transfer between Abbey ISAs.

    Next, went to the main office in Glasgow only to be told that "we don't do transfer out forms". Abbey have taken the account number and apparently will contact the new provider.

    Has anybody transferred out from an Abbey Easy ISA? And if so, is this the palaver you have to go through?
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