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Disputed ATM transaction - Denied
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Sorry Kendo, only just seen your post.
There wasn't really a procedure as such. I called the telephone number for the lady who sent the letter and told her I was unhappy with the outcome.
She told me I would be contacted within 48hrs by BoS Complaints dept (which didn't happen), but a few days later the £20 was credited to my account and a letter followed saying it was a goodwill gesture.
Let us know how you get on.
MikeyBhoy0
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