Help leaving 3! They aren't listening!!

bubblesmoney

they cant assume we want a rolling contract and enforce it, if we didnt sign up to a rolling contract in the first place. they cant make unilateral changes to the terms of the contract.

Astec

bubblesmoney wrote: »

they cant assume we want a rolling contract and enforce it, if we didnt sign up to a rolling contract in the first place. they cant make unilateral changes to the terms of the contract.

All mobile phone contracts are rolling after minimum term. It'll say it on the contract, not the phone companies fault if you don't read it. By signing the contract or clicking confirm online, or accepting the contract terms received in the post if done over the phone...you are aggreeing to it. Not a unilateral change to the contract.

WRT three, what happened when my wife wanted her pac was that she was on the phone for 20 min trying to get the code. I then said loudly in the background in frustration 'JUST TELL THEM YOU NEED YOU PAC AS YOUR CHANGING!'.

The CS rep thought I was someone in a shop selling her a new phone and gave it! So maybe get a friend to blag that they are from a phone shop (after you've spoken first for data protection) and tell the 3 CS rep in no uncertain terms that you need the pac as you have other customers waiting and to stop wasting your time!!!

gjchester

bubblesmoney wrote: »

does the company have an email contact address. it is much faster and cheaper that way than mailing them and one will have proof of delivery as well.

one will be saved from listening to the yak yak yak from the 333 number team.

May be faster for you but you don't know when it would be read or actioned (it may sit in a queue for a week) and is unlikely to stand up in a court. My email reader automatically removes returns receipts so I never send read reports. In that case you'd have no idea if I'd even received it or not never mind read it.

Recorded delivery is an accepted form of proof of delivery, email read or delivery reports can be stopped, canceled, forged and are not legally proven as acceptable yet.
Is the potential hassle worth the saving of £1, if they delay your contract by more than a few days you'll probably be paying more than £1 anyway in line rental.

bubblesmoney

gjchester wrote: »

May be faster for you but you don't know when it would be read or actioned (it may sit in a queue for a week) and is unlikely to stand up in a court. My email reader automatically removes returns receipts so I never send read reports. In that case you'd have no idea if I'd even received it or not never mind read it.

Recorded delivery is an accepted form of proof of delivery, email read or delivery reports can be stopped, canceled, forged and are not legally proven as acceptable yet.
Is the potential hassle worth the saving of £1, if they delay your contract by more than a few days you'll probably be paying more than £1 anyway in line rental.

for ending contracts i would do it the postal way. i was just querying th email option for writing to them about any complaints etc. just like vodafone have a messaging option on their website. i cant see any such facility for three. for sales vodafone have live chat and the people on those sales live chat are freindly even if you dont actually buy from them.

i was wondering if three network have moved into this century and if they have implemented something like that as well.

emails are accepted forms of proof as well. see accepted case law in this weeks solicitors journal article on access to electronic documentation between parties in disputes. (usually these articles are available free,without registration, for one week from the date of publication) .
http://www.solicito rsjournal. com/story. asp?sectioncode= 3&storycode= 16062&c=3

ukjoel

There is a great video on youtube of a guy trying to get his paccode from one of the moby companies and bearing in mind his first words were I would like my pac code please it still took him the best part of an hour and had to ask 40 or 50 times (there was a counter in the corner of the video) for this info.

Interestingly I just tried to cancel my sky broadband to move to O2 and expected grief getting my MAC code and it was pretty much plain sailing so maybe things are getting better.

parallax_20

ukjoel - Broadband transfers is completely different to mobiles....plus you've not experienced 3 CS. There really are that stubborn about cancellations.

rev_henry

ukjoel wrote: »

There is a great video on youtube of a guy trying to get his paccode from one of the moby companies and bearing in mind his first words were I would like my pac code please it still took him the best part of an hour and had to ask 40 or 50 times (there was a counter in the corner of the video) for this info.

Interestingly I just tried to cancel my sky broadband to move to O2 and expected grief getting my MAC code and it was pretty much plain sailing so maybe things are getting better.

http://www.youtube.com/watch?v=CL52xPUmZvY

Here we go haha. I am so glad I got rid of these shysters last year. I'd advise the OP to send a letter by recorded delivery to their REGISTERED HEAD OFFICE. Registered as in registered at Companies House. This is NOT the Glasgow office, if memory serves me correctly its somewhere near London. This is the only address that, by law, such things MUST be done through. A company can choose to use another address as well, but the registered one MUST also be accepted. If that makes sense!

gjchester

rev_henry wrote: »

http://www.youtube.com/watch?v=CL52xPUmZvY

Here we go haha. I am so glad I got rid of these shysters last year. I'd advise the OP to send a letter by recorded delivery to their REGISTERED HEAD OFFICE. Registered as in registered at Companies House. This is NOT the Glasgow office, if memory serves me correctly its somewhere near London. This is the only address that, by law, such things MUST be done through. A company can choose to use another address as well, but the registered one MUST also be accepted. If that makes sense!

It does, but it can slow things down. many companies outsource the mail opening and scanning, by sending it to the registered office it can delay it a day or so as they need to send it to the outsource company to gt it back.

Sending it to the customer care office signed for would be just as acceptable as the head office and may be faster. the key is signed as recieved for at the address they have nominated.

wolvesinwales

They really are a nightmare to deal with when trying to leave.
Best summed up by someone on a forum that said ' It's as if the operator who lets a customer escape receives a public beating'

gjchester

bubblesmoney wrote: »

emails are accepted forms of proof as well. see accepted case law in this weeks solicitors journal article on access to electronic documentation between parties in disputes.

Thats fine if you know they have them. We've had emails subpenead at work. no big deal but every printer gets a hammering as everything gets printed out...

However if it never got to three then there is nothing to recall, you can't request an email that never arrived. It's probably more hassle than spending £1 on recordered delivery that is easily accepted in a court.