Lloyds Pharmacy Malpractice

saintscouple

Thanks for all the comments, been interesting reading - though still can't make out the photo one

The surgery won't make out another prescription for the missing item as Lloyds have already claimed for that item - bureaucracy nonsense I think.
But also it was on a repeat prescription, for which is up for review and won't issue me any more until I've seen my GP - and no, the GP's haven't made it back yet.
The stranger issue on that last point of needing a review, is that it's my psychiatrist who prescribes the medication, and my GP that issues the prescription. Each time I see my psychiatrist, when there is a change of medication, he fills a form for me to give to the GP to issue the prescription.
I believe this is to keep all medical records in one place.
BTW my psychiatrist is on holiday also.

A year ago I had another problem with the same chemist, in which they issued me with someone else's medication, though had put labels of my name and address on them.
To cut a long story short, this resulted in the Royal Pharmaceutical Society's intervention and the dispensing pharmacist was removed - I was not informed of any further actions that may have been taken.

Unfortunately for us, I'm unable to get out much and my wife doesn't drive, so we have no choice but to use this chemist.

I'm sure 99% of Lloyds chemists do follow protocols correctly, but I'm afraid i don't agree to 'human error' in the field of dispensing medicine, and I'm sure there are procedures i.e 2nd person checking prescriptions, etc. to ensure dispensing is 100% accurate.
If staff feel that following these procedures are tiresome, or not necessary then they shouldn't be in this field of work.

david39

Saintscouple:

I know my earlier posts have been critical of chemists in general, but most of them now (including my local Lloyds) operate a system whereby they will look after your repeat prescriptions - they recognise when you are due for one, get it from your doctor, make it up and then deliver it - all free of charge.

I notice delivery vans for various chemists delivering in my area, some of them from several miles away, so would it be possible for you to ask your doctor, which of the chemists collect prescriptions from his surgery and then to choose one of them and set up that arrangement with them?

It would probably save you a lot of time and effort and at no cost to yourself.

Laz123

If you have a psychiatrist then you should also have either, or both, a CPN and social worker, because you are or should be on a care plan.

saintscouple

Thanks David, I will certainly look in to that.

No Laz, I have a psychiatrist, psychologist (CBT), and my GP.

BillTrac

saintscouple wrote: »

Thanks for all the comments, been interesting reading - though still can't make out the photo one

Mountain and molehill...

glicky

souwesterly wrote: »

I think you're a victim of unfortunate circumstances and an easily-made error rather than malpractice.
I feel that we all assume that everyone we have dealings with will be perfect....while quickly overlooking our own imperfections.

If you're a regular at your chemist then surely you have a reasonable 'relationship' with them - as I have with my local chemist.
If something is missing then they usually give me a 'missing item' slip and within a few days, it's all sorted. I doubt that you weren't told about the missing item on purpose.

When I've been prescribed something that is no longer available, the chemist has rung the surgery for me and sorted things out.
When an item on a prescription came in late a few months ago, one of the staff dropped it off to me in the evening on her way home. (Probably shouldn't have done so - but that's what 'friends' are for!)

Sorry, I feel that less moaning and more smiles might have resolved this one better.

And, as has been said, a phone call to your surgery was all that was necessary.....or even an email to them. I can "talk" to my doctor by email - can't you?
And it sounds obvious that you do need to talk to your doctor to change the prescription to something that is available.....

My apologies if this doesn't make you feel any less depressed!!

Wow arn't you lucky :rollseyes:

mjm3346

souwesterly wrote: »

Well, they would, wouldn't they!

In an ideal world everything is perfect.
(Have you ever ordered a home delivery from Asda, Tesco or similar and found an item missing?
Did you automatically contact Trading Standards to complain about malpractice? LOL)

Failing to get a bit of shopping you want does not compare with not getting medication you need.

glicky

mjm3346 wrote: »

Failing to get a bit of shopping you want does not compare with not getting medication you need.

I know... I so :rotfl:

Souwesterly's comparison truly shows the low level of intelligence they have :rotfl:

I mean really........ comparing a Tesco delivery to a prescription delivery :eek::rotfl:

sookipeaspud

I go to the doctor on occassion and sometimes collect a prescription. I have had to wait for a particular item to return in stock before being dispensed but that was over 18 years ago. I dont suffer the conditions that the OP describes and I genuinely feel sorry for her. Imagine suffering from sever depression / anxiety and have panic attacks caused by agoraphobia and then to realise that you are missing a medication......how awful.
I would ask a sympathetic doctor to offer a repeat prescription and go elsewhere. Lloyds have let you down. Good luck

WhiteHorse

I doubt if Lloyds are guilty of dishonesty. Incompetence, more like.

As an aside, I was recently in a branch of Lloyds and observed several yobs at the counter, one of whom appeared to be related in some way to one of the members of staff. As I watched, and they chatted, he drifted behind the counter into the drug handling area.

Lloyds seems to very sloppy all round.