Cadbury Direct order not delivered

drsquirrel

You are paying for delivery via RM too, but you are paying that to Cadburys.

If RM has delayed it, it's their fault.. and unfair to blame Cadburys.

If you wanted a better service, pay for it... Special Delivery or even Courier.

If said company doesn't supply them options, and they are not suitable for you, you can always use another company (but yes, I do realise this isn't that realistic).

RM will want the senders to wait for a set period of time, I doubt Cadburys would want to refund you until this period, as for all they know you might have already received it (and I doubt this is the case, but still).

Some companies, that are "nice" will just post another and say if you receive the first one, you can just keep it (I've had a few companies that say this, and on a few occasions have arrived still but very very late).


Maybe ask for proof of postage from them to make sure they posted it when they stated they would?

blue_haddock

God its only a couple of bars of dairy milk - hardly the end of the world if it gets lost.

Give them a call and tell them you want a refund.

simon_says_3

drsquirrel wrote: »

You are paying for delivery via RM too, but you are paying that to Cadburys.

If RM has delayed it, it's their fault.. and unfair to blame Cadburys.

If you wanted a better service, pay for it... Special Delivery or even Courier.

If said company doesn't supply them options, and they are not suitable for you, you can always use another company (but yes, I do realise this isn't that realistic).

RM will want the senders to wait for a set period of time, I doubt Cadburys would want to refund you until this period, as for all they know you might have already received it (and I doubt this is the case, but still).

I have paid for them to send it via courier, which is RM

And that would be very very silly to have received it and complained that i had not. i won't waste my time sending emails and calling up on a non-free phone number, otherwise the cost of that would have equaled the cost of another treasure box

blue_haddock wrote: »

God its only a couple of bars of dairy milk - hardly the end of the world if it gets lost.

Give them a call and tell them you want a refund.

Well i got a reply to my answer in the second post and thats all i wanted. everyone else made a big deal out of it lol. Will give them a call next week monday to give it some time.

Thanks

POPPYOSCAR

I once ordered a hamper from Thorntons and the delivery did not turn up so Thorntons sent another one. Next day the first one turned up!! I contacted Thorntons and they told me to keep it and enjoy it!!! This was just before christmas and was great as I gave some as presents. I think you are right to expect cadbury to sort it out for you your contract is with them not the delivery people.

simon_says_3

POPPYOSCAR wrote: »

I once ordered a hamper from Thorntons and the delivery did not turn up so Thorntons sent another one. Next day the first one turned up!! I contacted Thorntons and they told me to keep it and enjoy it!!! This was just before christmas and was great as I gave some as presents. I think you are right to expect cadbury to sort it out for you your contract is with them not the delivery people.

thats exactly what im trying to say. I have purchased the item fom them therefore my contract it with them. If it is royal mail's fault then cadbury still need to deal with the situation themselves rather than RM.

gordikin

Cadbury will sort it out. I think RM do not consider a parcel as missing until 3 weeks elapse

KeithP

simon_says wrote: »

thats exactly what im trying to say. I have purchased the item fom them therefore my contract it with them. If it is royal mail's fault then cadbury still need to deal with the situation themselves rather than RM.

Correct..........

simon_says_3

gordikin wrote: »

Cadbury will sort it out. I think RM do not consider a parcel as missing until 3 weeks elapse

Thanks for that. will see if they sort it out next week, if not i guess i'll have to wait for thre full 3 weeks and will keep on their tail.

Thanks everone for the help. You've been great.

simon_says_3

money refunded, then the gift finally arrived two weeks late, called them up to take the payment again and let me off with free delivery because it arrived late. So to sum things up i only payed for the treasure box with free delivery and the 10% code i used was also offered. Well pleased.

weebit

that's very honest! i would have kept the chocolates and not paid again...