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Please help me speed up my daughters laptop?

2

Comments

  • pastmybest
    pastmybest Posts: 577 Forumite
    Thank you all so much for your tips and offer to help more.

    I will take a detailed look in the morning when I am at my best.
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    1. Uninstall all unnecessary programs from Control Panel then restart your computer.
    2. Run Windows Update: http://windowsupdate.microsoft.com/ then restart your computer.
    3. Run CCleaner: http://www.ccleaner.com
    4. Run an anti-virus scan: http://www.free-av.com/
    5. Run an anti-spyware scan: http://www.superantispyware.com/
    6. Run an anti-malware scan: http://www.malwarebytes.org/
    7. Check the VRAM settings i.e.:

    - Click Start, then open the Control Panel.
    - Click Performance and Maintenance, and then click System.
    - Click the Advanced tab.
    - Under Performance, click Settings.
    - Click the Advanced tab.
    - Under Virtual memory, click Change.
    - Under Drive [Volume Label], click the drive that contains the paging file (virtual memory) settings that you want to change. In almost every case, this will be your C: drive.
    - Click to select the "System managed size" option, then click Set.
    - Click OK three times and restart your computer.

    8. Run a defrag: http://www.defraggler.com/
    9. Investigate msconfig: http://netsquirrel.com/msconfig/
    10. Perform disk error checking: http://support.microsoft.com/kb/315265

    Other than the above I'd recommend re-installing XP / Vista.
  • Linbox
    Linbox Posts: 383 Forumite
    edited 21 April 2010 at 7:55PM
    Downolad http://www.malwarebytes.org/startuplite.php to clean out the startup. If you do this it’ll be quicker to reboot and use less memory YMMV.

    Spybot S&D http://www.safer-networking.org/en/index.html

    JkDefrag/MyDefrag http://www.mydefrag.com/
  • pastmybest
    pastmybest Posts: 577 Forumite
    aliEnRIK wrote: »
    1 Gig ram should make quite a difference

    How much available space is there on the harddrive and what size harddrive is it?

    When you say malware do you mean malwarebytes? If so please open malwarebytes, goto LOGS and post the WHOLE of the last log

    reboot
    Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
    http://www.filehippo.com/download_hijackthis/
    Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
    (do NOT do anything else with Hijack but scan and post the FULL log)


    Hard drive C: is 38.7gb and free space is 10.2gb
    Another drive showing D:backup with 12.5gb and free space 12.4gb

    Itis XP home edition SP3

    This is the log for the Malwarebytes and I am doing the hijack this next.

    Thanks for your help!!!



    Malwarebytes' Anti-Malware 1.45
    [URL="mhtml:{E98AA76B-5788-4932-B2AE-3F42AD5CDAC8}mid://00000006/!x-usc:http://www.malwarebytes.org/"]www.malwarebytes.org[/URL]

    Database version: 4021

    Windows 5.1.2600 Service Pack 3
    Internet Explorer 8.0.6001.18702

    22/04/2010 12:12:26
    mbam-log-2010-04-22 (12-12-26).txt

    Scan type: Quick scan
    Objects scanned: 111963
    Time elapsed: 11 minute(s), 28 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 3
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) ->
    Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) ->
    Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Trymedia Systems (Adware.TryMedia) ->
    Quarantined and deleted successfully.

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)
  • pastmybest
    pastmybest Posts: 577 Forumite
    aliEnRIK wrote: »
    Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
    http://www.filehippo.com/download_hijackthis/
    Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
    (do NOT do anything else with Hijack but scan and post the FULL log)

    Here is the log for Hijack this:

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 12:29:26, on 22/04/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    C:\Program Files\AVG\AVG9\avgchsvx.exe
    C:\Program Files\AVG\AVG9\avgrsx.exe
    C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    C:\Program Files\AVG\AVG9\avgcsrvx.exe
    C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\WINDOWS\system32\igfxsrvc.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\WINDOWS\stsystra.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Dell\QuickSet\quickset.exe
    C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
    C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
    C:\Program Files\Creative\Mixer\CTSVolFE.exe
    C:\Program Files\Dell\Media Experience\DMXLauncher.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\WINDOWS\system32\LVCOMSX.EXE
    C:\Program Files\Google\Gmail Notifier\gnotify.exe
    C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb08.exe
    C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
    C:\Program Files\cahoot webcard\CahootWebcard.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Virgin Mobile\Broadband Home\DataCardMonitor.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\PROGRA~1\AVG\AVG9\avgtray.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\AVG\AVG9\avgwdsvc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\AVG\AVG9\avgnsx.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [URL="mhtml:{E98AA76B-5788-4932-B2AE-3F42AD5CDAC8}mid://00000012/!x-usc:http://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk"]www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk[/URL]
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = [URL="mhtml:{E98AA76B-5788-4932-B2AE-3F42AD5CDAC8}mid://00000012/!x-usc:http://www.google.co.uk/"]http://www.google.co.uk[/URL]
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = [URL="mhtml:{E98AA76B-5788-4932-B2AE-3F42AD5CDAC8}mid://00000012/!x-usc:http://www.google.co.uk/"]http://www.google.co.uk[/URL]
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [URL="mhtml:{E98AA76B-5788-4932-B2AE-3F42AD5CDAC8}mid://00000012/!x-usc:http://go.microsoft.com/fwlink/?LinkId=69157"]http://go.microsoft.com/fwlink/?LinkId=69157[/URL]
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [URL="mhtml:{E98AA76B-5788-4932-B2AE-3F42AD5CDAC8}mid://00000012/!x-usc:http://go.microsoft.com/fwlink/?LinkId=54896"]http://go.microsoft.com/fwlink/?LinkId=54896[/URL]
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [URL="mhtml:{E98AA76B-5788-4932-B2AE-3F42AD5CDAC8}mid://00000012/!x-usc:http://go.microsoft.com/fwlink/?LinkId=54896"]http://go.microsoft.com/fwlink/?LinkId=54896[/URL]
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [URL="mhtml:{E98AA76B-5788-4932-B2AE-3F42AD5CDAC8}mid://00000012/!x-usc:http://go.microsoft.com/fwlink/?LinkId=69157"]http://go.microsoft.com/fwlink/?LinkId=69157[/URL]
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = [URL="mhtml:{E98AA76B-5788-4932-B2AE-3F42AD5CDAC8}mid://00000012/!x-usc:http://www.google.co.uk/"]http://www.google.co.uk[/URL]
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = [URL="mhtml:{E98AA76B-5788-4932-B2AE-3F42AD5CDAC8}mid://00000012/!x-usc:http://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk"]www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk[/URL]
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local
    R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O2 - BHO: (no name) - s - (no file)
    O2 - BHO: (no name) - SlimBho2.dll' - (no file)
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - (no file)
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.4723.1820\swg.dll
    O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
    O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O2 - BHO: Orbiscom - {D81AB57B-7327-4347-B7C7-9EF7CA87CE09} - C:\WINDOWS\system32\SlimBho2.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
    O3 - Toolbar: Foxit Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
    O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
    O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
    O4 - HKLM\..\Run: [CTSVolFE.exe] "C:\Program Files\Creative\Mixer\CTSVolFE.exe" /r
    O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
    O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
    O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb08.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
    O4 - HKLM\..\Run: [CahootWebcard] C:\Program Files\cahoot webcard\CahootWebcard.exe /dontopenmycards
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [DataCardMonitor] C:\Program Files\Virgin Mobile\Broadband Home\DataCardMonitor.exe
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
    O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: Garmin Communicator Plug-In - [URL="mhtml:{E98AA76B-5788-4932-B2AE-3F42AD5CDAC8}mid://00000012/!x-usc:https://my.garmin.com/static/m/cab/2.6.4/GarminAxControl.CAB"]https://my.garmin.com/static/m/cab/2.6.4/GarminAxControl.CAB[/URL]
    O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - [URL="mhtml:{E98AA76B-5788-4932-B2AE-3F42AD5CDAC8}mid://00000012/!x-usc:http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab"]http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab[/URL]
    O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} - [URL="mhtml:{E98AA76B-5788-4932-B2AE-3F42AD5CDAC8}mid://00000012/!x-usc:http://upload.facebook.com/controls/FacebookPhotoUploader3.cab"]http://upload.facebook.com/controls/FacebookPhotoUploader3.cab[/URL]
    O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - [URL="mhtml:{E98AA76B-5788-4932-B2AE-3F42AD5CDAC8}mid://00000012/!x-usc:http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab"]http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab[/URL]
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - [URL="mhtml:{E98AA76B-5788-4932-B2AE-3F42AD5CDAC8}mid://00000012/!x-usc:http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab"]http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab[/URL]
    O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - [URL="mhtml:{E98AA76B-5788-4932-B2AE-3F42AD5CDAC8}mid://00000012/!x-usc:http://game02.zylom.com/activex/zylomgamesplayer.cab"]http://game02.zylom.com/activex/zylomgamesplayer.cab[/URL]
    O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} -
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - [URL="mhtml:{E98AA76B-5788-4932-B2AE-3F42AD5CDAC8}mid://00000012/!x-usc:http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab"]http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab[/URL]
    O16 - DPF: {D6E7CFB5-C074-4D1C-B647-663D1A8D96BF} (Facebook Photo Uploader 4) - [URL="mhtml:{E98AA76B-5788-4932-B2AE-3F42AD5CDAC8}mid://00000012/!x-usc:http://upload.facebook.com/controls/FacebookPhotoUploader4_5.cab"]http://upload.facebook.com/controls/FacebookPhotoUploader4_5.cab[/URL]
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - [URL="mhtml:{E98AA76B-5788-4932-B2AE-3F42AD5CDAC8}mid://00000012/!x-usc:http://www.popcap.com/webgames/popcaploader_v10.cab"]http://www.popcap.com/webgames/popcaploader_v10.cab[/URL]
    O16 - DPF: {F2D35D99-63B1-46D3-970C-6E22320D5DCB} (kSoloCntrlIE Class) - [URL="mhtml:{E98AA76B-5788-4932-B2AE-3F42AD5CDAC8}mid://00000012/!x-usc:http://www.ksolo.com/playerBase/kSoloIEHDSD.cab"]http://www.ksolo.com/playerBase/kSoloIEHDSD.cab[/URL]
    O17 - HKLM\System\CCS\Services\Tcpip\..\{31473066-2585-4059-BCFC-A35213D5DE0F}: NameServer = 156.154.70.22,156.154.71.22
    O17 - HKLM\System\CCS\Services\Tcpip\..\{630377B6-C493-4555-A536-828F99C1998B}: NameServer = 156.154.70.22,156.154.71.22
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
    O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
    O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    O23 - Service: Google Update Service (gupdate1c993369cd96b02) (gupdate1c993369cd96b02) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: NICCONFIGSVC - Unknown owner - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe (file missing)
    O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
    --
    End of file - 12902 bytes
  • pastmybest
    pastmybest Posts: 577 Forumite
    Lokolo wrote: »
    When the laptop is running, how much memory is being used?

    Press Crtl + Shift + Esc, a box will appear, go into Performance Tab and there is a bar graph type thing, which says something like PF Usage, how full is the bar? (or how much does it says underneath)

    When on and no progarmme running (none I know of???) it says 399mb
  • pastmybest
    pastmybest Posts: 577 Forumite
    artbaron wrote: »
    Check your disk. If it's on the way out then this is a major cause of slow-down. Don't use Microsoft s/w, it's rubbish, try something like HD Sentinel - http://www.hdsentinel.com/download_hard_disk_sentinel.php

    Thanks for this tip. Downloaded and report is excellent on performance and health. With 100% and 99% respectively.
  • the182guy
    the182guy Posts: 1,018 Forumite
    Part of the Furniture Combo Breaker
    closed wrote: »
    The point is data/programs/shortcuts sat there doing nothing don't slow pc's down, deleting them or defragging makes no difference to speed.

    You're having a laugh aren't you??

    A 90% full HD will run slower than a 10% full HD. Loads of shortcuts on the desktop will make the startup time slower than having only a few because Windows has to load the relevant icon for each. Defragging makes no difference to speed? You clearly have no idea what the process of defragmention is.

    OP I recommend Piriform Defraggler to defragment your hard drive. This will improve overall performance. Also I would not recommend trying to modify/create/delete or format any partitions if you're not entirely confortable with that, if you do have to then ensure all important data is backed up.

    Another tip, use the Firefox web browser instead of Internet Explorer for a faster and safer browsing experience.

    For your memory, I would prefer to pay a bit more and get 2GB of quality branded RAM. The current stick of RAM is probably a cheap unbranded one. Also ensure someone that knows what they're doing installs the new RAM (or any other hardware) for you. If you do have to do it yourself then have a read up on how static can damage your hardware.

    At the end of the day you will come to a point where there is not much else you can do because you're limited by the performance of your hardware, such as the microprocessor.
  • artbaron
    artbaron Posts: 7,285 Forumite
    pastmybest wrote: »
    Thanks for this tip. Downloaded and report is excellent on performance and health. With 100% and 99% respectively.

    Excellent. Unless the health starts dropping sharply or goes under, say, 60%, you're OK.

    If things are still slow and you've tried everything then it could well be your memory. 1Gb is really the minimum needed to run apps today and 3 or 4 preferable. Other than that it might just be time to upgrade.

    As for defrag the key point I'd make is don't use the built-in Windows defrag as it doesn't work. If you've never defragged you'll get a speed increase but I doubt it will be particularly huge. Use the one already linked to or alternatively I use Aus Defrag (free) - http://www.auslogics.com/en/software/disk-defrag/download/ , which is far better than the Windows defragger and quick-defrags my four disks all at the same time in a 90 seconds (Windows takes 2 hours and is less efficient).

    Also it's as well to keep an eye on your bandwidth. I use Bitmeter (free) - http://codebox.org.uk/pages/bitmeter2 - so I've always got a graph on my desktop of upload and download. You can then see if anything is using your bandwidth that shouldn't be, or if you're on wireless you'll be able to see if your bandwidth is being stolen.
  • pastmybest
    pastmybest Posts: 577 Forumite
    Thanks the182guy & artbaron

    I have now put in the new RAM from my friend. It only increases from 512mb to 1gb but that alone has made a big difference. Prior to that I have taken off some software but need to sit with my daughter to find out what other software she can do without.

    I also need her to take a look through her 'My Document' with view to paring that right down.

    The only other thing is for me to look at msconfig to get rid of all the things running when I start up. I will need to make sure I only take off the right ones!!!!
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