Post Office Rules

custardy

zembu wrote: »

Thank you all for your responses especially paulofessex and darksun.

One respondee referred to the fact that I didn't ask for advice. Well, I wasn't really asking for advice, but was wondering if anyone else had had the same experience. However, if anyone is able to give me advice that will enable me to receive the item without paying extra postage and the £1 "handling fee", such advice will be gratefully received.

I expect this problem has arisen because the item is thicker than the rules allow and the receiving post office missed that fact.

However, it is the case that the Post Office accepted the item and the payment as being suitable and they issued a Certificate of Posting.

I have written to the Post Office stating;

Firstly, I think that they made a contract with the sender when they accepted the item and the money and issued a Certificate of Posting.

Secondly, I claim that if it is within the Post Office Rules for them to do as above and still be legally able to claim more money from the recipient, there is something wrong with the rules.

Thirdly, I said I will be writing to my MP if I don't get a satisfactory answer.

you realise it could be a simple error
you are creating a conspiracy theory over this
if you dont want to pay then dont pay,simple
if its an eBay item then claim a refund or let the seller sort it out
what post office did you write to?
your theory falls down in the fact that a post office (running as a stand alone business) would be making less money on postage to allow royal mail to make more profits

Ivory_Tinkler

OP have you been in touch with the sender and brought this to their attention?

zembu

Hi Ivory,

I am in touch with the sender and they tell me that they paid what the Post Office asked them to pay; they asked PO for a Certificate of Posting and PO gave it.

The sender has however asked me not to take any action that could possible embarass their local Post Office, so this has now become merely an academic discussion.

I will be paying the excess postage and the handling fee £1.51 in all.

Ivory_Tinkler

I'm pretty sure that any action taken against their local post office would be done without letting them know who made the complaint. Either the sender didn't get a COP but has said so to you just to save their own embarrassment (and possibly having to send the £1.51 to you) or they have an incompetent PO that needs a refresher course in how to charge the correct amount of postage at the counter. Have you tried asking the sender to send you a copy/scan of the COP that you could take with you to the delivery office when you collect your item? This might get you out of paying the fee!

custardy

Ivory_Tinkler wrote: »

I'm pretty sure that any action taken against their local post office would be done without letting them know who made the complaint. Either the sender didn't get a COP but has said so to you just to save their own embarrassment (and possibly having to send the £1.51 to you) or they have an incompetent PO that needs a refresher course in how to charge the correct amount of postage at the counter. Have you tried asking the sender to send you a copy/scan of the COP that you could take with you to the delivery office when you collect your item? This might get you out of paying the fee!

the OP can wait and see what postage is on the item when they get it
i doubt the delivery office would accept a scan of a COP given they have to account for all charges

angel.cake_2

paulofessex wrote: »

Wow...l bet the OP is overwhelmed with the welcome to the forum after their very 1st posting.

Seems the norm on this forum unfortunately. When I joined, I didn't realise it was full of nasty things that hide under rocks and pounce on you when you least expect it!!

BTW Custardy. I love how you put the OP's post in paragraphs but you seem unable to use punctuation yourself! :rotfl:

mazza111

OP it looks to me as if the stamp has fallen off the package. Therefore the price would be for 51pence for a standard large letter size(2nd class) , plus the £1 handling fee. So it could be that the sender hasn't stuck the stamps down hard enough.

Am afraid it does happen, and unfortunately someone has to pay when this happens. The item is taken out of mainstream mail and treated differently when insufficient funds are on it. Therefore there is a handling charge.

custardy

angel.cake wrote: »

Seems the norm on this forum unfortunately. When I joined, I didn't realise it was full of nasty things that hide under rocks and pounce on you when you least expect it!!

BTW Custardy. I love how you put the OP's post in paragraphs but you seem unable to use punctuation yourself! :rotfl:

i put it in paragraphs to make it easier to read
do you feel it didnt?
any input on the OP's issue?

Ivory_Tinkler

angel.cake wrote: »

Seems the norm on this forum unfortunately. When I joined, I didn't realise it was full of nasty things that hide under rocks and pounce on you when you least expect it!!

BTW Custardy. I love how you put the OP's post in paragraphs but you seem unable to use punctuation yourself! :rotfl:

Oh dear angel.cake seems like you have succumbed and hidden under rocks with the rest of us going by your comment to Custardy?

zembu

Hi Ivory and Mazza111,

Thanks for your comments. Ivory, I do have a copy of the COP, the sender emailed it to me as soon as I contacted him about the problem . That's a good point Mazza re the stamp maybe coming off - I will look at that. I am going to collect the item today.

I will let you all know the situation.