47" LED Widescreen 1080p HD TV - £199 @ Pixmania price error

TBeckett100

I do a consumer panel type slot for radio and my co guest is Trading Standards. I run the scenario by her and in her opinion there is a case to answer. Certainly with the Rome Convention giving the UK consumer the same rights helps. It is also positive to say that Fotovista (France) and DGS (UK) are monitoring things very closely.

By next Monday most of the LBAs should be reaching the 14 day limit. Please keep me posted on the replies you receive.

gazzalfc

Didn't make it onto the site in time to get my deal through but on another forum I go on there are the following posts

Today at 12:46:22
Mine just turned up.

Today at 12:58:29
They honoured my order for 85. Chuffed.

Today at 13:02:42
Rang up and i should be getting mine by the end of this week.... result

looks like they cant dig themselves out so are honouring the original deal

bugeyed

Hope that some of this hasn't already been posted, it's a long thread so if it has, my apologies

The UK government bodies have detailed information regarding overseas purchases via the internet

To find out more about buying goods in other EU countries, visit the website of the UK European Consumer Centre at www.ukecc.net. The UK European Consumer Centre can also help you make a complaint about goods bought from a trader based in another EU country. You can find information about this on their website.

Info from http://www.adviceguide.org.uk/index/your_world/consumer_affairs/buying_goods_your_rights.htm#buying_goods_from_a_trader_overseas

and
Distance selling

European Directive 97/7/EC, more commonly known as the Distance Selling Directive, provides further requirements that web traders must follow and provide.
For example:

• The main characteristics of the goods or services
• The total price of the goods or services, including all taxes
• The delivery costs
• Arrangements for payment
• The existence of a right of withdrawal
• The period for which the offer or the price remains valid

The rights provided by this Directives is the minimum level of protection you can expect from all across Europe. If the web trader is based within Europe their website is expected to provide you with all the information about what it is you want to buy and there contact details should be easily available for you to find.
This information is intended as guidance, to provide an idea of what protection there is available for you as a consumer when shopping on line. If you do happen to find yourself in dispute with a web trader or what to know more we would always suggest seeking further information and advice.


taken from [FONT=&quot]UK European Consumer Centre[/FONT]
This is the trading standards portal for UK purchases from European sellers

Effectively, the European distance selling regulations stipulate that '''to be given the price of the goods, including taxes and delivery charges'''
This becomes legally binding on the company and they cannot hide behind their own countries consumer laws. The EC law ALWAYS takes precedent
Though always beware of the line ''' The existence of a right of withdrawal ''' - check the terms on the site. Such a clause would be something like 'in the event of a clearly mis-priced article, we retain the right to withdraw the offer of sale'. If there was no such term in the conditions then it is straight-forward. There is now - but was it there when you bought

TBeckett100

gazzalfc wrote: »

Didn't make it onto the site in time to get my deal through but on another forum I go on there are the following posts

Today at 12:46:22
Mine just turned up.

Today at 12:58:29
They honoured my order for 85. Chuffed.

Today at 13:02:42
Rang up and i should be getting mine by the end of this week.... result

looks like they cant dig themselves out so are honouring the original deal

hilarious.

biglugs

hilarious

Don't feed the trolls

TBeckett100

Has anyone received a reply to their LBA?
If you have sent a letter to Pixmania please can you let me know when it was sent by emailing [EMAIL="contact@lossofbargain.co.uk"]contact@lossofbargain.co.uk[/EMAIL]

of course it will remain in confidence.

As the 14 day expiry passes I will be adding a page to the site with the wording for the small claims to get the next stage rolling.

biglugs

I assume from the fact that there have been no postings that no-one has heard back.

TBeckett100

It would appear Pixmania are "investigating" the issues and will request that you hold off further action until they reply, aiming for 21st May.

They ask that you write to the France address, however, I feel all communication should be made to the UK address listed on companies house as

a) Pixmania UK are investigating
b) DSG UK have been trawling these forums and lossofbargain
c) You can verify your recorded item has been delivered in the UK
d) You will need to serve legal documents to Pixmania UK address
e) Article 5 of the Rome Convention should bring protection for UK consumers. Having seen some of their replies speeling off French law, ignoring Article 5, you are better off dealing with Pixmania UK as court action will be defended in the UK at your local court.

I will update the website with the info posted above.

In fairness, we should be seen to give Pixmania to 21st May 2010 to formalise their investigation. I would expect their final reply to be heavy hitting and defensive, possibly trying to put you off legal action.

I will update Loss of Bargain on the weekend of the 22nd/23rd May 2010 with how to file a small claims against Pixmania if they fail to resolve to your satisfaction, your complaint.

TBeckett100

gazwood

Hi TBeckett, just picked up on this, will be sending my LBA recorded tomorrow, will keep updating as to progress.

Lynsey

TBeckett100 wrote: »

It would appear Pixmania are "investigating" the issues and will request that you hold off further action until they reply, aiming for 21st May.

They ask that you write to the France address,

I felt that was always going to happen.

Good luck to all claiming, I'll continue to watch and keep my fingers crossed for you all.

Lynsey