iphone help needed please to send emails

Dopey_Dora_42

Hi
My boss has an iphone (vodaphone) and is able to receive emails but he cannot send them. Can anyone point me in the right direction please to set this up for him.
Thank you in advance

Dora xx

Rusty!

It'll need an SMTP server setting up, although I can't tell you what settings to use as it depends on the email provider.

DUTR

As rusty says, the SMTP depends on your email SP, email works on my SE K700 so it should work on the modern iphone (unless apple have really messed up and to be available on OS9 edition.

Dopey_Dora_42

thank you, we have btinternet so should it be smtp.btconnect.com. as in our email address?
Thank you

DUTR

Dopey_Dora_42 wrote: »

thank you, we have btinternet so should it be smtp.btconnect.com. as in our email address?
Thank you

No, I have btinternet too, I use mail.btinternet.com :beer:

Dopey_Dora_42

thank you, I will pass this on xx

gjchester

DUTR wrote: »

No, I have btinternet too, I use mail.btinternet.com :beer:

Do BTinternet verify the sender?

I'm on NTL so my address is smtp.ntlworld.com at home but on my phone it's send.vodafone.net

Usually the outgoing SMTP server is the one on your network, if it's open to anyone then it can be abused by spammers.

It may be you need to specify vodafones servers to sent it.

also se http://www.selflearning.co.uk/vodafone/faq-simulex-files/Apple/iPhone-3G/Apple-iPhone-faq.swf

Vodafone

Hi Dopey_Dora_42,

The iPhone should've automatically set up the incoming and outgoing servers on the iPhone. However if they have not installed correctly, your boss will need to input his email providers outgoing SMTP address, as suggested above.

If they are struggling to do this, then please ask them to contact my team via -

Web Relations Team - Vodafone UK

(When contacting, please quote the code WRT135 in the subject line. As well as including some contact details so we can get in touch.)

We will be more than happy to look into this and I'm sure that we can get the issue resolved quickly.

All the best,

Espi
Web Relations Team
Vodafone UK

gjchester

Vodafone_company_representative wrote: »

However if they have not installed correctly, your boss will need to input his email providers outgoing SMTP address, as suggested above.

I would be *really* suprised if BT Internet relayed an incoming emails from Vodafone via there SMTP servers unless the user authenticate onto the BTI SMTP server. Thats not even been mentioned here and although possible most ISP's reject "off network" email that is sent to their servers. Having such an open relay would put them on the ORBS blacklist so fast that all BT users would get email blocked by many providers.


I'm ALMOST certain it needs to use the send.vodafone.net setting as the outgoing SMTP. Remember the outgoing SMTP server does not route incoming mail, it's just a pipe out, so the users incoming email is unaffected, but the SMTP server can at least authenticate any outgoing email back to the user sending it.

Vodafone

Hi gjchester,

Thanks for picking up on this, I've had a further chat with one of our technical team and it seems that the BT internet setting should set up automatically once the name, address and password fields have been set up via the "add new account" option in the iPhone settings.

If your boss is still having trouble setting this up Dopey_Dora_42 then please pass our details on to him and we will look into this further.

Thanks,

Espi
Web Relations Team
Vodafone UK