Holiday Autos Complaint

sypher007

Hi,

Having just rented a car from holiday autos who you recommend in your car rental section i would like to compain that it seem like standard practice that once you return the car they help themselves to extra unauthorised money out of your account a few days later.

I rented a car on the 26th - 30th March. on 2nd april i have a look at my statement to find that they had charged me an extra £100.76. After calling holiday autos they are not sure what this is for. If you google Ec Vehicle rental the first result returned is a complaints boards full of complaints about this practice.

As a loyal moneysavingexpert user i feel a bit cheated that you have recommended a company that have a standard practice of cheating its customers. Ec vehicle rental is easycar/alamo where the car was picked up from.

Debit Card - Ec Vehicle Rental100.76

Premier_2

I'm sure they know what the money is for. Probably for damage on return and/or refilling on return. Have you a signed form confirming no damage and full tank on return from the hire company?

Anyway, in the event they really don't know what it is for, just claim it back

What type of debit card is it? A Visa debit card? If so, you could probably contact the bank and get a chargeback.