mobileaddict refusing to take phone back

hopeful_2

Hi I succumbed to a cold call from mobileaddict as my current contract is due to expire. I am on 3 Network and because it is my business mobile I asked if they could transfer my existing number as all my customers use this number/it's on my paperwork etc.

When I asked him, the call centre correspondent said I would initially be issued with a new number but when my current contract expires all I had to do was ring 3 customer services and they would transfer my old number to my new phone.

Much later I discovered through another mobile company that 3 Network don't transfer numbers. I rang mobileaddict and they refuse point blank to take back the phone as I have had it over 7 days. I said it was only over 7 days as I originally had no intention of returning the phone as they had said I could keep my existing number.

They have found the call centre tape that backs up what I say but still refuse and I have written to their customer services manager but have heard nothing back in 5 days.

Any advice as to how to proceed would be most welcome.

ckerrd

Sounds as if you were mis-sold a contract here. (I think)
I would write to them cancelling everything with immediate effect and see what they say.

xanadu2

hopeful wrote: »

Hi I succumbed to a cold call from mobileaddict as my current contract is due to expire.

Hi,

I shuddered when I read this! They got my ex-dir TPS phone number from somewhere (I suspect Onetel sells lists, but can't prove it) Their telemarketers in darkest Bombay harassed me for months! I can't understand why they can be *stupid* enough to pester someone who used every method under the sun to get rid of them!

Because of this, I always felt they must be operating a scam. :mad:

diamonds

if they admit the recording call OFCOM report everything, get a reference number and call 3's executive office with that REF no and they will investigate

3 release your info to authorised 3rd party dealers as do Orange, you need to call customer services at 3 ( good luck ! ) and request your details be kept PRIVATE - same with Orange

stacey21_2

3 do transfer numbers, I get pac codes from them all the time in my work to transfer.

diamonds

not 3 to 3 though stacey, no network allows that " contract " to " contract " port across

payg to contract 3 DONT - Orange Voda & T-mobile and o2 do