Bite back - Silliest complaint?

no1catman

Come on Store - Customer Service people, how about some examples of the silly/trivial things that customers complain about!?

For example: I heard of someone who called a 0845 store line, to complain about what she thought was an overcharge for 20 pence.

Browntoa

I've seen a bloke in a pound shop wanting a refund as one of the brushes was damaged after he used it ( looked more like he'd left it in a jar and it dried out )

must have cost him more than than a £1 to go back and ask for a refund by the time you added petrol and parking or bus fare...

jennifer56

Someone complained that he only wanted £12 of petrol but the pump stopped at £12.01 and because he paid by credit card of course he had to pay it as it was a self service pump.

He went to the customer service desk and spent ages arguing that he should get the penny back. Eventually the manager took a penny from the till and handed it to him and made him sign a receipt for it.

Jennifer

~Jem~

We had a customer bring back pineapple juice saying it tasted too pineapply. !!!!!!?!
Also had a customer complain about all the change i gave him because i had no 5 or 10 notes and he paid for a pack of gum with a 20!

geordie_joe

no1catman wrote: »

Come on Store - Customer Service people, how about some examples of the silly/trivial things that customers complain about!?

For example: I heard of someone who called a 0845 store line, to complain about what she thought was an overcharge for 20 pence.

And what is wrong with that?

They may not have dialled an 0845 number to get through. Even if they did, what is wrong with someone standing up for them selves. The shop may be over charging every customer 20p. And that same customer may get over charged 20p every time unless they complain about it.

I once went in to Morrisons one evening and they were just putting out two pallets of bread rolls, normally 50p per pack but a special offer of only 30p. The next afternoon I went in and bought a pack, they only had half a pallet left by then.

At the till I was charged 50p, but the checkout girl spotted it before me and called the supervisor over. The supervisor said it was the admin depts fault, they hadn't changed the price on the computer. I asked if anyone else had complained about the price, and the supervisor said "Not today, I've been here sine we opened".

So they had sold 1.5 pallets of bread rolls at 20p more than the advertised price!!!!!!!

You may think a complaint is trivial, but some people think that if they don't bring it to your attention you will continue to make the same mistake and make a lot of profit from a lot of people.

geordie_joe

~Jem~ wrote: »

Also had a customer complain about all the change i gave him because i had no 5 or 10 notes and he paid for a pack of gum with a 20!

And in another thread we have a barmaid complaining about a customer who paid for an 87p drink in coins.

Sometimes you just can't win!

storminabuttercup

in 2000 a popular frozen food retailer replaced all its own brand veg with organic. as far as i recall the prices stayed the same

i witnessed many complaints as people didnt want to but 'that organic rubbish'

by 2001 they were selling the normal stuff again

i personally couldnt tell the difference - except it just felt more 'green' to buy it

Gemmy_2

I work in a hotel - i received an electric shock off the light switch, i want my money back.

it was a plastic light switch - nothing hanging out of it.

My sons found a machete under the matress on his bed.

the housekeeping lift up all matressess to make the beds - can't see that one being true

oh and the final complaint - there is definetly ghosts in my room - i want my money back

i just didn't know whether to laugh or cry at that one.

jonboy31

Gemmy, it is possible to get a static shock of the screws that hold the plastic cover on a light switch, as the screws are earthed. That is probably what happened in the case you mention.

John

EssexGirl

A chap came in and asked how much we charge for an A4 photocopy. I told him 10p. He said it's 5p a copy a few doors down & tried to bargain with me to get it for 5p as he couldn't be bothered to walk a few paces down the street! He wouldn't accept that it's a coin operated machine and won't make a copy for 5p no matter how much he begged. He complained to the local councillor about it.

GlennTheBaker

At the bakery I worked in a few years ago, a bloke brought back a piece of flapjack as it had broken in half in the bag. He insisted on a refund. Like he was going to eat it whole - pillock.