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o2 and iPhone insurance hassle
Hi folks,
I'm having a problem with o2 trying to riggle out of repairing my iPhone and it's giving me a nasty headache.
basicly around wednesday, I noticed that my iPhone lost all access to Wi-Fi (basicly the settings for wifi are grayed out and have 'No Wi-Fi' in it.
after doing a restore, thinking maybe that would solve the problem, it didn't do anything.
so I contacted o2 via e-mail to arrange for it to be repaired (or replaced, whatever they plan to do), well first off they told me that the insurance I had didn't cover my iPhone (£7.50 bolt on from previous phone) well no one told me it wasn't the right one, so I phoned them up and they admitted this was not my fault.
they then told me that they wouldn't cover my iPhone because it's software related, even though this is clearly a hardware issue (restore surely would have cleared up this problem?)
well the only thing they could offer me was an early upgrade of either another iPhone with another 18 month contract.
is there anything else I can do?
I'm having a problem with o2 trying to riggle out of repairing my iPhone and it's giving me a nasty headache.
basicly around wednesday, I noticed that my iPhone lost all access to Wi-Fi (basicly the settings for wifi are grayed out and have 'No Wi-Fi' in it.
after doing a restore, thinking maybe that would solve the problem, it didn't do anything.
so I contacted o2 via e-mail to arrange for it to be repaired (or replaced, whatever they plan to do), well first off they told me that the insurance I had didn't cover my iPhone (£7.50 bolt on from previous phone) well no one told me it wasn't the right one, so I phoned them up and they admitted this was not my fault.
they then told me that they wouldn't cover my iPhone because it's software related, even though this is clearly a hardware issue (restore surely would have cleared up this problem?)
well the only thing they could offer me was an early upgrade of either another iPhone with another 18 month contract.
is there anything else I can do?
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Comments
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Take it to an Apple store (book a slot at the genius bar), in all odds they'll give you a replacement referb...0
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You could take it in and get them to run their diagnostic on it, that would show if its hardware or software that's the problem. If it's hw they could print off the report which you could then send to O2 to prove your point ?0
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You could take it in and get them to run their diagnostic on it, that would show if its hardware or software that's the problem. If it's hw they could print off the report which you could then send to O2 to prove your point ?
just spoke with o2, and they have stated that this fault isn't covered by the insurance, we even got a reference number from apple so o2 could contact them and they refused to contact apple.
apple confirmed it's not software related, and I can't see why o2 are refusing, I thought insurance was to cover faulty equiptment :eek:
I can't see any way of resolving this, i'd rather sell the iphone on ebay as faulty then shell out money to have it repaired (at a last resort)0 -
O2 Exec office would be the next port of call, I think the address below is correct. They have no phone number (that I can find) and only deal with letters.
I'd add to any correspondence that you'll be contacting the regulator if they can't resolve the matter for you (OFCOM).
o2 Complaints Review
PO Box 116
Leeds
LS11 5DS
(if that address isn't right, I'm sure someone will correct me!).0 -
so I contacted o2 via e-mail to arrange for it to be repaired (or replaced, whatever they plan to do), well first off they told me that the insurance I had didn't cover my iPhone (£7.50 bolt on from previous phone) well no one told me it wasn't the right one, so I phoned them up and they admitted this was not my fault.
apple confirmed it's not software related, and I can't see why o2 are refusing, I thought insurance was to cover faulty equiptment :eek:
I can't see any way of resolving this, i'd rather sell the iphone on ebay as faulty then shell out money to have it repaired (at a last resort)
When you take out insurance you usually have to provide the insurer with the brand, model and IMEI number. Your policy should have these detailed, have you read it? Insurance does NOT usually cover wear and tear, insurance covers theft and/ or loss and/ or accidental damage. If you wanted an extended warranty you needed to pay for Apple Care. You should read the terms and conditions on all your insurance policies.
Have Apple confirmed the fault is not software related in writing? This is what Jon01 suggested.Declutterbug-in-progress.⭐️⭐️⭐️ ⭐️⭐️0 -
You would need a beyond economical report saying it is out of warranty before the insurance team will look at it.Work like you don't need money,Love like you've never been hurt,And dance like no one's watchingSave the cheerleader, save the world!0
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