T-Mobile Windows 7 Help

jaymoe

I have just been out and bought a new laptop as the one I currently use isnt working properly.

I have plugged my HUAWEI E220 dongle in and i can't connect.

I understand I have to download firmware and/or drivers I am not too sure.

Can someone please explain what I have to do as I have looked around and can't find anywhere to download from.

PLEASE HELP!!!

Donnie

You can download the firmware and dashboard from here.

1. Make sure you have your PC and modem turned off for a while, because usually the modem gets hot if you use it, so let it cool well before you start the update.
2. Take the SIM card out of the modem, then start the PC.
3. Start the connection manager, it will complain that there is no SIM, and the “Connect” button will be greyed. Close the connection manager window – CLOSE, do NOT just minimize. It will pop up with a message asking whether you really want to close it, click yes.
4. Start the firmware update program and follow the instructions.
5. Wait a minute before you press “Finish” when the updating ends.
6. Turn off the PC. Insert the SIM card back in the modem.
7. Do not forget to insert the SIM card in the modem !
8. Start the PC. The version of the firmware listed in the connection manager window should say 11.117.10.03.99

Note that there is an even later version of the firmware(11.313.02.00.01) on the same page, you may wish to use that firmware instead....again, at your own risk. Could turn out to be a Norwegian interface

jaymoe

I am downloading the firmware and I am going to put it on a USB stick so I can transfer it onto the windows 7 laptop.

Do I install this from the usb stick and then go through the instructions you have given?

Thank you for helping

jaymoe

Sorry for sounding thick

I have a windows 7 laptop and I have installed my T-Mobile dongle but I can't get connected to the internet so how do I carry out the upgrade

Donnie

There is no need to carry out the firmware upgrade using the new laptop. It's probably better if you carry them out on a XP machine.

Here are some instructions Vodafone give for upgrading the firmware.

Are you sure that you need to carry out an upgrade? Have you contacted T-Mobile?

jaymoe

Not yet. I didnt think there would be a problem. I just thought that it would be OK. Little did I know it'll prove to be a little bit of a pain!!

mr_vampy

Hi jaymoe,
My friend is having the same problem. He went to buy a new HP desktop pc with Windows 7, having previously used his T-Mobile Web 'N' Walk USB dongle on an Acer laptop with Windows Vista.
I installed the software, but when try to connect it wouldn't recognise the dongle. I guess you are having the same problem.
Might give T-Mobile a call.

jaymoe

Yep, having the same problem.

If you call them could you post on here what they say. I don't have a landline as I am only renting so I don't really want to call them until I get back to work.

I do have a T-Mobile hop near me so I might go in there. If I find anything out I'll post on here too.

Donnie, I did everything as instructed but its not working on my Windows 7 Laptop.

Donnie

jaymoe wrote: »

Yep, having the same problem.

If you call them could you post on here what they say. I don't have a landline as I am only renting so I don't really want to call them until I get back to work.

I do have a T-Mobile hop near me so I might go in there. If I find anything out I'll post on here too.

Donnie, I did everything as instructed but its not working on my Windows 7 Laptop.

So do you now have an 'unlocked' dongle?

Is you version of Windows 7 32bit or 64bit?

mr_vampy

Yea, i'll keep you updated if I hear anything and let you know if I'm successful with it.

jaymoe

Hiya Donny

The Dongle I have is the original one when I signed up with T-Mobile via the Carphone Warehouse.

As for which version of Windows 7 I have I have absolutely no idea. All I know is that it's Windows Home Premium. Does that help.

I am going to head to the Carphone Warehouse a little later and see if they can help me out.