Help! Want to return a crappy laptop

drsquirrel

7 has a lower minimum specification, and is generally a "fixed" Vista, so hopefully it should be much better (and faster) than the Vista laptop. I still stand by that you cannot accurately measure speed using different OSs, even the same OS. You'd be best to do a benchmark (independently of windows).

Have you looked for newer drivers? Find your version on the acer site, and install the drivers they display (even if you are not sure if they are newer or not). Drivers are a right thorn in Microsoft's side (coming to their defence) and a lot of crashes can be attributed to dodgy drivers, sometimes though certain hardware (not just processor, we are talking chipset, hdd chip not drive) can just vary in performance.

MrsPitcher2b

Hi Guys,

I know this is going back a while but basically i returned the laptop after having to chase them up constantly for the Distance Selling rule, however they returned it as used. I am arguing that you are allowed to open and turn it on to test as in Curry's PC World etc, but what is the law behind this?

Also, just checked the reviews on the laptp from where i bought it and they are all bad stating that the laptop is a different model. I have checked and it is a different acer model they have sent - the reviews were published after i bought the laptop.

Can i legally argue this, or is it too late now?!

PaulLuke

If you informed them within the seven day period that you wanted to return the itme under the Distance Selling Regulations then I believe the fact that it has been opened, turned on and used is irrelevant as the point underlying the regulations was to allow a consumer to examine and try out a product in a situation where they could not do this before the purchase was completed.

In a PC shop you would generally be able to take a look at a display model and even have a 'play' with it.

It's possible that Additions may argue the item is 'used' but the regulations allow you to 'use' a product in order to decide if if meets your needs.

I'd suggest you contact consumer direct and ask them to take the matter up for you.