Moved from EON to EDF. Ripped off my EON on final bill

Joyful

Hi kjsmith7

Everything you have said I agree with except the DD indemnity. I would assume the supplier billed the customer so gave notice but as he was away from home may have been unaware of this. The indemnity only covers if the amount removed from you bank was taken with no notice given to you.

BeatTheSystem

If you do not supply a reading to your new supplier it is not the other company that make up the reading. There is a middle company ( DistributorX2- 1 for each company) who send opening and closing reads between each supplier. This can sometimes be wrong so the Industry has an agreed process which takes an average of 6-8 weeks to resolve between the two suppliers. This will usually be done by the previous supplier receiving the dispute from the new supplier with an up to date read. They will then check any actual reads on your account then agree the best one to close and open your account to.

emmaur1

Completely agree with Joyful.

I work for EDF Energy and that is exactly what will happen. Your changeover readings will still be estimated, but they will be a manual estimate rather than a computer generated estimate. Using your up to date readings and readings that EON hold for you.

We have to allow 28 days for EON to agree the reading with us before we can chase it any further. To chase it we them send them electronic messages (known as Flows, in this case D300's)

Hopefully it gets sorted sooner than that for you though, that way youre not hanging around for your money.

Former_E.ON_Company_Representative:_Malc

BeatTheSystem wrote: »

Malc

Thank you for replying and descrbing the process on behalf of the shambles that is EON.

The issue I have is that I am seriously out of pocket and EON are not taking responsibility for this, having already lodged a dispute via EDF they are refusing to take the matter further.

I have a clear case for not just a small but massive overpayment.

EON have details of my past usage and cleary are able to make a better estimate than the one they did, even considering the higher than average winter usage they are 4 times over the average.

So my question is this

a) are eon really that imcompetent
b) was this a deliberate attempt to take as much cash of me to hold in their bank account to earn interest.

I know that I will get my money back but 28 days is completly unacceptable and an overpayment of more than 850 would give many people serious financial hardship.

It is also quite remarkable that the energy companies need to pay people like yourself to head off critisim on this forum.

Regards

BeatTheSystem

Hi BeatTheSystem

I'm sorry you feel we are dragging our feet with this matter. It sounds as though we are currently in the process of agreeing readings with your new supplier. This usually takes up to 4 weeks to sort out.

However, I do understand the frustration you must be feeling having had such a large amount taken from your account. Therefore, I would suggest raising a complaint with our Director's Office (contact details are on your bills). Tell them you need the dispute resolving quicker than advised.

They will contact our Agreed Reads Dispute (ARD) team directly and ask for a quicker resolution.

As I said in my previous post, it is the responsibility of the gaining supplier to advise the losing supplier of the relevant readings. We will, therefore, have based your final bill on the readings EDF gave us.

The info emmaur and Joyful have posted is spot on. Readings are transferred between suppliers via a third party (the meter operator) using electronic messages. The third party will have sight of past readings for your property and will have used these to produce an estimate.

EDF will then have sent these readings to us so we can close your account and raise a final bill using the same info as they will use to open your account with them.

Neither company will have deliberately falsified the readings. We will have acted on info received and, as KJS correctly states, EDF have no reason to put money into our account.

Hopefully our presence on the forums is a bit more than damage limitation. Brian, Helena and I actively try to help E.ON customers (both past and present) as well as correcting some of the inaccuracies sometimes posted about our company. In effect, it's another avenue of customer support.

I hope the above adds to the other excellent posts on this thread. Give me a shout if you need any more info as will be happy to help.

Malc

BeatTheSystem

Malc,

Thank you for your input. I do appreciate it and will write to the Director to request a quicker resolution.

I dont know why a simple process takes 4 weeks but there you go. I wont ever I suppose understand why EON used a number from EDF that was clearly wrong... I suppose that they were just following procedures. Thats the problem with this world today - not enough gumption!

Clearly all suppliers have serious problems when moving customers, new procedures are required. With todays technology a man (or woman) could come around and take the reading and 'beam the number' directly to both suppliers and the date of move would be set at that precise meter reading time. When they are readable remotely it will be even easier.

Once again thanks.

Michael_Nottingham

Hopefully when we all have Smart meters these things should become a thing of the past