btwaudio.sys causing blue screen dump is it a virus?

aliEnRIK

Tao81 wrote: »

Unsure if it is broadcom corporation. How does one tell?

Open ccleaner

goto TOOLS and UNINSTALL And select to SAVE TO TEXT FILE and post that file here

Tao81 wrote: »

Not sure if turning off bluetooth would upset anything DD does on this computer, don't think I normally use it tho.

Well I certainly dont know

Tao81

aliEnRIK wrote: »

Open ccleaner

goto TOOLS and UNINSTALL And select to SAVE TO TEXT FILE and post that file here

Sorry if this is a dumb question, but what exactly am I looking to uninstall, as there is nothing on the list that appears to relate to this file?

aliEnRIK

Im asking you to post the log so I can try to determine which program the file relates to

Tao81

I went into CCleaner uninstall tab and selected save to file.....this is the file of text that was saved.
I'm not sure this is what you need though as it's just a list of program names?

Acrobat.com
Activation Assistant for the 2007 Microsoft Office suites
Adobe AIR
Adobe Flash Player 10 Plugin
Adobe Flash Player 9 ActiveX
Adobe Flash Player ActiveX
Adobe Reader 9.1
Apple Mobile Device Support
Apple Software Update
AuthenTec Fingerprint Sensor Minimum Install
AVG Free 9.0
Bonjour
CCleaner (remove only)
ESU for Microsoft Vista
Full Marks Junior Topics
Full Marks Maths Skills
Full Marks Mental Maths
Full Marks Spelling
Fun Learning GCSE English
Fun Learning GCSE Maths
Fun Learning GCSE Science
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
Hewlett-Packard Active Check for Health Check
Hewlett-Packard Asset Agent for Health Check
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Active Support Library 32 bit components
HP Customer Experience Enhancements
HP Easy Setup - Frontend
HP Help and Support
HP Integrated Module with Bluetooth wireless technology
HP Photosmart Essential 2.0
HP Photosmart Essential2.5
HP Quick Launch Buttons 6.20 B1
HP QuickPlay 3.2
HP Update
HP Wireless Assistant
Intel® Matrix Storage Manager
iTunes
Java(TM) 6 Update 2
Java(TM) SE Runtime Environment 6
Junk Mail filter update
LightScribe 1.4.136.1
Macromedia Flash Player 8
Malwarebytes' Anti-Malware
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Live Add-in 1.3
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MobileMe Control Panel
Motorola SM56 Data Fax Modem
Mozilla Firefox (3.6.11)
MSCU for Microsoft Vista
MSVCRT
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Napster
Napster Burn Engine
NVIDIA Drivers
OGA Notifier 2.0.0048.0
Orange Livebox
Orange Toolbar
PC Connectivity Solution
Pippa Funnell
Pippa Funnell - Secrets of the Ranch
PSSWCORE
QuickTime
RealPlayer
Realtek High Definition Audio Driver
Roxio Activation Module
Roxio Creator Audio
Roxio Creator Basic v9
Roxio Creator Copy
Roxio Creator Data
Roxio Creator EasyArchive
Roxio Creator Tools
Roxio Express Labeler 3
Roxio MyDVD Basic v9
Runtime 8.0 Libraries
Safari
SAMSUNG Mobile Composite Device Software
Samsung Mobile Modem Device Software
SAMSUNG Mobile Modem Driver Set
Samsung Mobile phone USB driver Software
SAMSUNG Mobile USB Modem 1.0 Software
SAMSUNG Mobile USB Modem Software
Samsung New PC Studio
SAMSUNG USB Mobile Device Software
SamsungConnectivityCableDriver
SD Viewer for DSC
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB973704)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft Office Excel 2007 (KB973593)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Spybot - Search & Destroy
Synaptics Pointing Device Driver
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office InfoPath 2007 (KB976416)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 (KB974561)
Update for Microsoft Office Word 2007 Help (KB963665)
VC 9.0 Runtime
VeriSoft Access Manager
Windows Driver Package - Nokia pccsmcfd (10/12/2007 6.85.4.0)
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Toolbar
Windows Live Upload Tool
Windows Live Writer
Word Password Recovery version 2.0
Yahoo! Install Manager
Yahoo! Toolbar
ZoneAlarm
Zoo Vet

Thanks for trying to help and apologies if I'm not understanding what you want or how to get it to you?!

aliEnRIK

Youve done exactly as ive asked. Ill see if I can determine which program/driver the file is referring to when I can

fiddiwebb

aliEnRIK wrote: »

Youve done exactly as ive asked. Ill see if I can determine which program/driver the file is referring to when I can

Is it not this RIK.......HP Integrated Module with Bluetooth wireless technology

Would updating the drivers help?

Also has a Malwarebytes scan been run yet?

aliEnRIK

No malwarebytes or anything as yet. Not a bad idea I suppose

aliEnRIK

It could be dodgy looking further into it

Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_malwarebytes_anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM QUICK SCAN then click SCAN
Remove everything thats found (needs to be ticked)
Post the COMPLETE log here AFTER youve deleted everything it finds
If anything was found then do the exact same but run a FULL scan


reboot

Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_hijackthis/
Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)
If you get a message that you cant write to the hosts file then Press the SHIFT key, and whilst holding it RIGHT CLICK and select RUN AS (admin)

Tao81

Right - I already had malwarebytes installed but when I click update I get an error code 732 (0,0)

Bear with me, cos I'm so grateful for your help, I'm really busy today but when I have the time ....(working 12 hr shifts for the next 4 nights so will be fit for nothing until Tuesday!)..... I'll uninstall malwarebytes and reinstall latest version.

Thanks again for giving your time over to help out with this.
I'll get back to this as soon as I can Promise!

aliEnRIK

I know how 12 hour nights feel