Using chip and pin

James

Mutton_Geoff wrote:

We need to keep a copy of the card number in case there is a chargeback later on. If we only had the last four digits, tracing a customer might be a little difficult.

(Chargeback is where the card company refunds the customer and takes the money back from our account).

Chip & PIN - Chargeback - Don't make me laugh.

As long as a card is verified with a PIN at point of sale (not matter who uses the card), the retailer is guaranteed their money!

Using a card and PIN in a shop is like using a card and PIN at an ATM - no human intervention, hence the large rise in fraud at ATM's.

King_Of_Fools

James wrote:

Chip & PIN - Chargeback - Don't make me laugh.

As long as a card is verified with a PIN at point of sale (not matter who uses the card), the retailer is guaranteed their money!

Not so, the cardholder still has exactly the same rights under the credit act whether the card is C&P or not.

Consider the case where a customer walks into a shop and pays (using C&P) for goods that will be delivered later. The retailer still has to deliver these goods in line with the contract or the cardholder would have the right to perform a chargeback.

James

King_Of_Fools wrote:

Not so, the cardholder still has exactly the same rights under the credit act whether the card is C&P or not.

Consider the case where a customer walks into a shop and pays (using C&P) for goods that will be delivered later. The retailer still has to deliver these goods in line with the contract or the cardholder would have the right to perform a chargeback.

Unfortunately consumer rights seem to be diminishing when it comes to fraudulent transactions verified by a PIN.

Banks Pass Buck on Fraud

The Banks are PINning the blame on us.

Chargebacks - The example you give is valid. I was however referring to face-to-face transactions where PINs where used for the purchase of goods or services there and then. Retailers don't give a hoot (and why should they), who uses the card so long as it's verified by PIN.

The Chip in my GE Money card is still kaput - I await a replacement.