Vodafone dongle

slopemaster

I should have known better as I've had trouble with them before, but they came up on a search as having the nearest mobile tower to my house so I ordered a PAYG dongle from Vodafone (on next-day delivery).
After 3 or 4 days, no dongle. Mailed them and they said, oh, sorry, out of stock.
But hadn't bothered to tell me!
So I cancelled the order, but had no reply.
Lo and behold, a week later they send an automated e-mail to say they are sending the dongle. I reply to say, I have cancelled this order. They still don't reply. Dongle turns up, I refuse to accept it so it will have been returned to them.
i mail them again saying have refused to accept it, do not charge me, but still no reply from them.
Now, another week on, guess what - they have debited my card.
Mailed them again - no reply.
disputed the transaction with my bank - awaiting their reply - unfortunately
it was debit card but smile are normally pretty good.

Meanwhile, I have had my Three dongle for 3 weeks and it works great - very pleased with it.

Vodafone

Hi Slopemaster,

I’m disappointed to see the problems you’ve encountered in getting this resolved. Don’t worry though, I’m positive we can get this sorted for you.

If you’d like to get in touch, send us an email and I’ll be more than happy to look into this.

Please ensure that you put the code WRT135 in the subject line so that the email comes into us and include your username a link to this page in the body of the email.

I look forward to hearing from you.

Kind regards,

Jenny
Web Relations Team
Vodafone UK

web_ferret

Fast response from voodofone - let us know how you get on.

kwikbreaks

I didn't realise that they dropped by here.

They also have their own forum http://forum.vodafone.co.uk/index.php and are usually quite good getting problems sorted from there.

pawlala

Moral of the story? Don't bother contacting Vodafone for help, just create a thread here!

Vodafone

Hi slopemaster,

Could you let me know whether you have managed to email our team yet? If so, please let me know whether everything has been resolved and I will provide further help if necessary.

All the best,

Espi
Web Relations Team
Vodafone UK

web_ferret

Just checking back to see if voodofone have sorted this for you.

Vodafone

Hi web ferret,

I'm afraid we haven't yet heard from slopemaster and as PM'ing has been disabled for Company Representatives we've no way of contacting them directly to see if they're still in need any of any assistance from us.

Hopefully slopemaster will come back to the thread soon with an update.

Thanks,

Lee

Web Relations Team

Vodafone UK