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A quick (first) rant...
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Posts: 2,242 Forumite
Tesco instore customer services....
Ordered online clothing, 1 shirt too large for my partner. Was driving past nearest T today, dropped in to return the shirt.
On arrival I explained I wished to return an item from the online store... Customer Services agent sighed, shook her head and rolled her eyes at a colleague... to which I couldn't stop myself saying 'is there a problem with me returning this item instore' - head down.. no response..... then about 20 seconds later she lifted her head and said 'I hope you don't think we're going to refund your postage, cause we dinnae do that hen' . . .
I didn't pay postage you old bat anyway due to a wonderful £26.00 off my order from lovely T code posters on here...
Listen.. if you don't want to work in Customer services then don't!
eejit.
rant over
Ordered online clothing, 1 shirt too large for my partner. Was driving past nearest T today, dropped in to return the shirt.
On arrival I explained I wished to return an item from the online store... Customer Services agent sighed, shook her head and rolled her eyes at a colleague... to which I couldn't stop myself saying 'is there a problem with me returning this item instore' - head down.. no response..... then about 20 seconds later she lifted her head and said 'I hope you don't think we're going to refund your postage, cause we dinnae do that hen' . . .
I didn't pay postage you old bat anyway due to a wonderful £26.00 off my order from lovely T code posters on here...
Listen.. if you don't want to work in Customer services then don't!
eejit.
rant over
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Comments
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I know with Next you can return to store.
No matter whether you could return it there or not there was no need for the assistants' patronsing attitude!!
Customer service in general seems to have taken a nose dive lately!!(c) Broke in Yorkshire. ( there are worse places )
Those that matter don't mind and those that mind don't matter!0 -
Oh you can return instore.. on the back of the receipt/packing slip it shows ways to return.. in store is just one of the methods....
no idea why returning one shirt was such a palava . . anyway...0 -
Maybe the woman was just having an off day then.
Even so her attitude was poor to say the least.(c) Broke in Yorkshire. ( there are worse places )
Those that matter don't mind and those that mind don't matter!0 -
I took a dress back this morning because it was wrinkled beyond ironing (chiffon), had sequins missing, stank of cigarettes and perfume, and had make-up on it. I pointed all this out, she sniffed it, and said "I can't smell anything". Oh, well that's ok then, I'll take this obviously worn dress home and keep it.******** Never be a spectator of unfairness or stupidity *******"Always be calm and polite, and have the materials to make a bomb"0
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GoldenJill wrote: »Tesco instore customer services....
Ordered online clothing, 1 shirt too large for my partner. Was driving past nearest T today, dropped in to return the shirt.
On arrival I explained I wished to return an item from the online store... Customer Services agent sighed, shook her head and rolled her eyes at a colleague... to which I couldn't stop myself saying 'is there a problem with me returning this item instore' - head down.. no response..... then about 20 seconds later she lifted her head and said 'I hope you don't think we're going to refund your postage, cause we dinnae do that hen' . . .
I didn't pay postage you old bat anyway due to a wonderful £26.00 off my order from lovely T code posters on here...
Listen.. if you don't want to work in Customer services then don't!
eejit.
rant over
How rude I hope you complained ! I've never had a problem with returning online orders to my local store. Had to return a few clothing item... they charged me and sent me the wrong item before which annoyed me quite abit
I did have a problem with returning something i'd bought instore before and ther staff member was very rude to me, complained in store to there manager then to there head office who appologised and sent letter of apolgy and a giftcard i'd never asked for :T0 -
Hi - not from a town 30 miles out of Glasgow are you?
Just asking cos had hellish experience today in local Tesco - :mad:
http://forums.moneysavingexpert.com/showthread.html?p=31717959#post31717959
Loooong rant - but yeah, you're not alone with the old Tesco charm ...Finally Debt Free (£8k to zero) yay! :j :j
Saving for Xmas 2020 £1 a day challenge #54 £18/366
£2 Savers Club 2020 #49 (£6)0 -
You live in Scotchland!....are you Englsh!0
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