My TT experience

Legacy_user

I have used talktalk since Charles Dunstone announced "free broadband forever", in fact I still have all the paperwork from that era. This company have not caused me any headaches and whenever I've needed assistance, which has been rare, they have responded.

On a recent house move,they supplied me with a regional number in case my phone "go live" date failed, which it didn't, and neither did my internet "go live" date fail.

However disconnecting my router caused a problem and despite umpteen attempts to use the automated "connect & go" facility, I could not raise life.

Talktalks Team 1 made several attempts with no luck.
Talktalks Team 2 (in Mumbai) equally failed.

Several times they listened and hung up, no doubt dreading this problem.

Finally out of the blue, a Team 2 representative in Middlesborough solved the problem. It seems I had used the "connect & go" feature so many times that the router had been overloaded with new IP addresses, that it needed resetting to factory settings and with that, I was up and running.

I post this, simply to reassure anyone that TT isn't all that bad, and providing you remain calm, success isn't too far away.

Regrets ?, yes in a way, whilst I am loving every minute of living by the sea, my connection through no fault of anyone in particular is slower. Pictures drop down like a roller blind as though on dial up. Is there anything that can be done I ask?

penrhyn

Regrets, I have a few, but then again too few to mention.

Anyhoo, could you post your router line statistics, preferably plugged into the master test socket.

Router log in details here:-

http://www.kitz.co.uk/adsl/frogstats.php

This will give us an idea of your line attenuation and your current connection speed.

System

Of all the lists in all the world, this dosen't show my router, which is an Echolife 520s

penrhyn

You could try http://192.168.1.1 username admin password admin, otherwise you'll have to dig out the mighty book of words.

Is this a very old router thought TT was sending out D-Link these days.

espresso

islandman wrote: »

Of all the lists in all the world, this dosen't show my router, which is an Echolife 520s

You really should learn to Google! Echolife 520s manual available here.

penrhyn

Indeed, if you don't Google you'll regret it, maybe not today maybe not tomorrow but soon and for the rest of your life:rotfl:

Play it Sam!

System

penrhyn wrote: »

You could try http://192.168.1.1 username admin password admin, otherwise you'll have to dig out the mighty book of words.

Is this a very old router thought TT was sending out D-Link these days.

those 192 etc numbers, we went through that procedure about 5/6 times before we struck gold and yes, tt did say it was an old router with known problems. Even though it is now working, a new one is in the post. They despatched it before success came our way. They said keep the new one in a draw. Maybe I should use the new one, would that show an improvement?.

Coincidently, tt told me they were going to have two new models from May 1st

penrhyn

So what are your line statistics?

espresso

penrhyn wrote: »

So what are your line statistics?

Patience penrhyn! He has only just "struck gold".

:rotfl:

penrhyn

Always believe in your soul, you've got the power to know, you're indestructible:D

espresso

islandman wrote: »

I have used talktalk since Charles Dunstone announced "free broadband forever", in fact I still have all the paperwork from that era. This company have not caused me any headaches and whenever I've needed assistance, which has been rare, they have responded.

On a recent house move,they supplied me with a regional number in case my phone "go live" date failed, which it didn't, and neither did my internet "go live" date fail.

However disconnecting my router caused a problem and despite umpteen attempts to use the automated "connect & go" facility, I could not raise life.

Talktalks Team 1 made several attempts with no luck.
Talktalks Team 2 (in Mumbai) equally failed.

Several times they listened and hung up, no doubt dreading this problem.

Finally out of the blue, a Team 2 representative in Middlesborough solved the problem. It seems I had used the "connect & go" feature so many times that the router had been overloaded with new IP addresses, that it needed resetting to factory settings and with that, I was up and running.

I post this, simply to reassure anyone that TT isn't all that bad, and providing you remain calm, success isn't too far away.

Regrets ?, yes in a way, whilst I am loving every minute of living by the sea, my connection through no fault of anyone in particular is slower. Pictures drop down like a roller blind as though on dial up. Is there anything that can be done I ask?

Surley it is not just me?

Only a TalkTalk user could possibly view this as "success", well it is "free broadband forever", so you are getting what you pay for I suppose!

"My TT experience"

Your TalkTalk broadband experience is basically not very good is it!

Where are your stats then islandman?

You did ask if there is anything that can be done!