Sky Broadband Problems

-MRS_T-

Hello

I would like some techie advice please for my sky broadband please.

I have the free broadband service with sky that you get if you take there telephone package.

The problem I have is that if you go into a different room from where the box is located then the signal is pretty much non exsistent. You can connect sometimes but if my dad is on his laptop as well then it doesnt work.

I was wondering if upgrading to the paid higher gb would help or is it some sort of booster I need.

I would appreciate any help as I am not very techie to be honest.

Many thanks

mrs t

penrhyn

First off make sure the router is not near a source of radio interference, such as a cordless phone base station. Other routers in neighbours properties.
Second log in to the router its probably

http://192.168.0.1/start.htm

Username : admin
Password : sky

Then find the wireless settings and change the channel default is usually 6, to say 10.
Try a couple of changes to see if that improves the situation.

Upgrading to a faster service will make no difference.

-MRS_T-

penrhyn wrote: »

First off make sure the router is not near a source of radio interference, such as a cordless phone base station. Other routers in neighbours properties.
Second log in to the router its probably

http://192.168.0.1/start.htm

Username : admin
Password : sky

Then find the wireless settings and change the channel default is usually 6, to say 10.
Try a couple of changes to see if that improves the situation.

Upgrading to a faster service will make no difference.

Hiya

Thanks for your reply.

The router is right next to a cordless phone. I will move that now. Do you think that would cause it to not work in the other room. It only doesnt work in the other rooms when there is more than 1 laptop and xbox running at the same time.

-MRS_T-

I have look at the link you gave me im not sure what to do tbh.

Wireless Port Name (SSID)SKY48280RegionEuropeCurrent Channel1Wireless APenableBroadcast NameSKY48280
It says current channel 1

I am not sure how to change it.

penrhyn

From the routers status page, Click on the SETUP link, near the top of the page. You can then alter the settings for your wireless connection how you wish, and then click on the APPLY link to save your changes - depending on the size of your monitor, you might need to scroll down the page a bit to find the APPLY link. Those changes will remain in the router, even if you switch it off, until you change them again, or reset the router to its factory settings.

More info here: http://mysky.sky.com/portal/site/skycom/skyhelpcentre/producthelp?nodeId=a7801a9c-9a41-41ef-962d-293e440c91d4&articleId=2922610

Yes the cordless base station may be the cause, its a case of suck it and see.

-MRS_T-

penrhyn wrote: »

From the routers status page, Click on the SETUP link, near the top of the page. You can then alter the settings for your wireless connection how you wish, and then click on the APPLY link to save your changes - depending on the size of your monitor, you might need to scroll down the page a bit to find the APPLY link. Those changes will remain in the router, even if you switch it off, until you change them again, or reset the router to its factory settings.

More info here: http://mysky.sky.com/portal/site/skycom/skyhelpcentre/producthelp?nodeId=a7801a9c-9a41-41ef-962d-293e440c91d4&articleId=2922610

Yes the cordless base station may be the cause, its a case of suck it and see.

Thanks for the step by step guide. I am in my own house now I will be back at mum and dads tommorow so will try and see If that helps.

Many Thanks