Recording Telephone Conversations

derrick

See Re-Tell

Heliflyguy

gonzo127 wrote: »

i always advise you to inform them you are going to be recording the call for your records and evidence of the call taking place, this way if they carry on talking you will be able to use that as their permission that you can use the recording in future. if they will not agree to the call being recorded that shows you actually how much they care about telephone conversations and the fact that anything that you would agree in it would be worthless, so wouldnt be worth carrying on anyway

Why bother telling them, if their business already records calls then they should be honest when their often not and it would put them on their guard, more likely to hear the phone being put down I would think.
I would consider recording and making public two seperate permissions.
The OP only needs to refer to the call recording then if there is something amiss they just need the business to check their call record, the OP can say they wrote the details down during the original call.
If its the local plumber/builder then thats a different matter.