Recording Telephone Conversations

Benet

I have a desire to record telephone conversations, mostly with banks and the like as I'm totally forgetful and usually can't remember the advice etc they've given me in its entirety.

Is there a simple solution to do this, and legally is there any requirement on my part to inform the other person that they are being recorded?

It wouldn't be for personal calls, just businesses and banks etc, so the option to turn it off would be nice.

Any help or advice would be very much appreciated

sharkie

maplins - bought one years back.

the had both suction cup type, and one you connect in series with the existing handset cable - very clear sound!

Benet

Thanks Sharkie, I'll check it out

Lil306

Benet wrote: »

I have a desire to record telephone conversations, mostly with banks and the like as I'm totally forgetful and usually can't remember the advice etc they've given me in its entirety.

Is there a simple solution to do this, and legally is there any requirement on my part to inform the other person that they are being recorded?

It wouldn't be for personal calls, just businesses and banks etc, so the option to turn it off would be nice.

Any help or advice would be very much appreciated

It's not illegal to record the calls so long as one person agrees to the conversation, if it's between two people and you're one of the people then yes it's allowed because you are classed as that "one" person

However, if you are plan on distributing it, or using it as "evidence" then you must inform them that you are recording the call.

chelms38

Banks and the like have recorded converstaions so give them a dose of their own medicine.

Taffybiker

I really don't know about today's law, but around 15 years ago I owned an answerphone that could record two way calls. It beeped every so often during the call. The manual said it was a legal requirement so the other person would know they were being recorded. To be certain, if anyone asked me what the beeping noise was I would tell them.

Lil306

I think the only legal requirement is if you intend on recording the call you have to notify them before they start the conversation with you so they are aware of it

99% of people couldn't care less anyway, those who wouldn't want to talk obviously have something to hide

I'd be a right git to people (friends) who had VM however, I'd leave them boring voicemails all the time

Heliflyguy

I remember another post about recording calls and (correct me if I am wrong) there is no need to inform the other person you are recording the call but should you wish to use/publish the conversation then you must seek permission from the other person first.

Lil306

Heliflyguy wrote: »

I remember another post about recording calls and (correct me if I am wrong) there is no need to inform the other person you are recording the call but should you wish to use/publish the conversation then you must seek permission from the other person first.

Could have sworn I typed this above, must have missed it off

As Helifly states, it's not illegal to record any convo if it's between you and the other company. However, if you are planning on use/publishing it you must seek permission as stated above

gonzo127

i always advise you to inform them you are going to be recording the call for your records and evidence of the call taking place, this way if they carry on talking you will be able to use that as their permission that you can use the recording in future. if they will not agree to the call being recorded that shows you actually how much they care about telephone conversations and the fact that anything that you would agree in it would be worthless, so wouldnt be worth carrying on anyway

scotsbob

When I hear the recorded message from a bank, or any company, "Calls may be recorded..." I take that as an invitation.