some question about leaving AOL (talk talk)

ARTHUR

I am wanting to cancel my AOL (talk talk I think) broadband contract but I dont know what their cancelation number is - does anyone have a copy?
I am joining a new isp so what questions should I ask AOL - I know I need to find out what my mac code is, date and time that my internet ends and the date that the last direct debit is taken from my account.
I take it that AOL take contract fees in advance not in arrears
how much notice do you need to give AOL as I am no longer under contract?
many thanks people

ARTHUR

I have contacted AOL and they have told me they will send my mac code by e-mail within 5 working days - that seems a long wait is that normal
also they told me after I connect to the new provider I should contact them to cancel my service and there might be a crossover of a week or so between the new service and their service ending where I will be paying for both services, they told me that always happens and cant be helped

Rezn

ARTHUR wrote: »

I have contacted AOL and they have told me they will send my mac code by e-mail within 5 working days - that seems a long wait is that normal

Hi, I think that is normal but I think they're required by law to give it to you within 14days. I know BT give their MAC codes over the phone though.

ARTHUR

Rezn wrote: »

Hi, I think that is normal but I think they're required by law to give it to you within 14days. I know BT give their MAC codes over the phone though.

I was expecting my mac code immediately over the telephone but if I have to wait 5 days so be it, I really just want to get things moving and switch as I have another isp provider already chosen - although I haven't contacted them yet

macman

A MAC has to be supplied within 5 working days. With many providers you can go through the sign up process and then submit your MAC a few days later.

ARTHUR

macman wrote: »

A MAC has to be supplied within 5 working days. With many providers you can go through the sign up process and then submit your MAC a few days later.

thanks for the info macman but I would rather wait till the code come through that way if AOL muck things up it wont matter too much, anyway I have just paid for another month with AOL so I want to get some use out of it first and maybe change over within the first fortnight

macman

Allow about 10 working days from sign up to migration.

ARTHUR

macman wrote: »

Allow about 10 working days from sign up to migration.

I have just received my mac code from AOL that was quick, I didn't realise it would take ten days to move to another provider
I will be moving to "be unlimited" - has anyone here heard of a site called "topcashback.co.uk" they are offering me £40 if I switch through their site, I have never heard of them so I am wondering if they are legit.

macman

Both Quidco and Topcashback are currently offering £40. Yes they are legit.

ARTHUR

macman wrote: »

Both Quidco and Topcashback are currently offering £40. Yes they are legit.

I like the look of topcashback as they dont charge £5 a year admin and they can send your cash by cheque if you want
Do you use any of them macman ?