laptop wont start up past microsoft loading screen

fraz_babe

Switched my laptop on this morning everything was fine. Switched it on this afternoon and it wont load past the microsoft cooperation screen it just keeps loading and loading.


I've held down the power button, let it sit, then turned it back on & it prompted me with the start up options to 'start windows normally' or let it try and fix whatever's wrong '(recommended)'. I've tried both and it continues to sit at the same spot.

Also tried safe mode but nothing happens.


Anyone know if i can fix it? Thanks!

james99_2

Did you try with safemode network prompt?

heather_p03

I had this on my PC last week. I used an Ubuntu CD to access any files that I wanted to save (loads of them).
After that, I put a Windows XP Pro disk in the PC and was able to use the Recovery Console to perform the chkdsk utility to check the disk and perform any repairs.
The PC booted up fine after that - first in Safe mode so that I could run Malwarebytes then finally booted up normally.
That was Sunday and it's been working fine since.

The machine is old (2002) and is running XP Home Edition.

Hope this helps somewhat.

fraz_babe

james99 wrote: »

Did you try with safemode network prompt?

Safemode ive tried. But nothing works it just keeps loading and loading and goes no further

fraz_babe

heather_p03 wrote: »

I had this on my PC last week. I used an Ubuntu CD to access any files that I wanted to save (loads of them).
After that, I put a Windows XP Pro disk in the PC and was able to use the Recovery Console to perform the chkdsk utility to check the disk and perform any repairs.
The PC booted up fine after that - first in Safe mode so that I could run Malwarebytes then finally booted up normally.
That was Sunday and it's been working fine since.

The machine is old (2002) and is running XP Home Edition.

Hope this helps somewhat.

Thanks for your reply
Sadly nothing works and i have no disks and even safemode wont work it just keeps loading.

I've tried taking the battery out left it running for an hour no luck:mad:

Its-A-New-Age-Thing

fraz_babe wrote: »

Thanks for your reply
Sadly nothing works and i have no disks and even safemode wont work it just keeps loading.

I've tried taking the battery out left it running for an hour no luck:mad:

best just to reformat it, has it got its own backup os preinstalled?

fraz_babe

Its-A-New-Age-Thing wrote: »

best just to reformat it, has it got its own backup os preinstalled?

Do you know how i can find out? And i dont know how to reformatt it. Will it cost much if i take it a shop?

thanks!

fraz_babe

I've noq got safe mode working.

I've tried but then itsayins loading windows files

loads ;lots of files and just stays that way for past 15minutes ...

kidcat

I had this problem with my daughters laptop, I tried to restore etc but nothing worked, eventually I had to restore back to factory settings, have linked the thread ad advice here for you.
http://forums.moneysavingexpert.com/showthread.html?t=2375849

BigBro_1980

this may be a silly question... but have you changed your Anti Virus settings...

a long long long time ago, I once set my AV to do a full system scan on startup. And I then wondered why it took AGES to start.

It may be a long shot...

fraz_babe

kidcat wrote: »

I had this problem with my daughters laptop, I tried to restore etc but nothing worked, eventually I had to restore back to factory settings, have linked the thread ad advice here for you.
http://forums.moneysavingexpert.com/showthread.html?t=2375849

Thanks much appreciated! I've tried some of the links but they wont load

i get this

Not Found

The requested URL /support/topics/global.aspx/support/dsn/en/document was not found on this server.