MSE News: Npower keeps online energy price war raging

samizdat

Sandrock wrote: »

I'm with NPower and they are fine.

And your sample size is?

"Which?" surveyed thousands of people, including 1,415 customers of npower.

Link.

samizdat

Also, from the T&Cs, note the following:

Early Exit Fee

If before 30th June 2011 you change your supplier or tariff for electricity or gas, or both, to which your Sign Online 18 Agreement applies, you agree to pay a termination fee of £20 in respect of each such fuel.


When this Agreement ends

If you continue to take supply from us at the end of your Sign Online 18 Period, we will place you on our standard online product ("Go-Save"), which may be more expensive than Sign Online 18.



So, if you are tempted by this tarif, remember to switch away at the right time (i.e. as soon as possible after 30 June 2011).

AbbieCadabra

PNPSUKNET wrote: »

those that complain I bet are those that dont pay their bills, I have never had a problem with them

wow! bit of a sweeping statement!

as already said, from loads of different surveys, npower consistently come out very poor in customer service.

i've been with them a few years now, always paying by direct debit. i had a simple, or what should have been simple, query on whether economy 7 was costing us more - it took them 18 months to sort out our bills & meter exchange! call that good service for a paying customer? :eek:

i'd be happy to say that i bet i'm not on my own with that type of scenario with them...

nicola_86

"those that complain I bet are those that dont pay their bills, I have never had a problem with them"

i agree, i like Npower, i have been with them for 2years, but i also work for them so my opinion is a little biased!