MSE News: Npower keeps online energy price war raging

Former_MSE_Guy

This is the discussion thread for the following MSE News Story:

"The energy giant has launched a new web-based tariff that is the cheapest of the big six providers, on average ..."

Read the full story:
Npower keeps online energy price war raging

Mr_K

Wouldn't care if they were giving away free energy. Wouldn't touch NPower with a bargepole, given their consistently appalling customer service.

Sweey_as_a_nut

Quite right Mr K, an unsavoury bunch.
The only way I would go back to them is, if they gave it all free and never contacted me.

sly_dog_jonah

Article fails to mention if it's a gas or electricity tariff?!?

hippychicknos1

Wouldn't mind changing to a better online tarrif, but I think we may have a slight balance due to our last Winter bill.....Would we have to clear it off first before changing to a better tarrif? Any answers welcome...Thanks

lady_wolfs_head

i like Npower, never had a problem with them.

PNPSUKNET

those that complain I bet are those that dont pay their bills, I have never had a problem with them

GetRealBabe

lady_wolfs_head wrote: »

i like Npower, never had a problem with them.

Hi

Same here.

GRB

GetRealBabe

Hi

Just did a comparison using energyhelpline. SOL 18 is £22 cheaper than my current tariff Go Fix. Will look at it again at the end of the year when Go Fix ends.

samizdat

Mr_K wrote: »

Wouldn't care if they were giving away free energy. Wouldn't touch NPower with a bargepole, given their consistently appalling customer service.

Totally agree.

From Which news release March 2010:

"Earning a customer score of just 27%, Npower not only got the worst satisfaction score of all nine energy companies in the survey, but also has the dubious honour of getting the lowest score for any company in any industry ever surveyed by Which?"

Fairly damning I would say.

Sandrock

I'm with NPower and they are fine. I did have a hiccup with my first bill, but that was down to British Gas not playing ball with the transfer. As soon as I had knocked BG into place with a strongly worded letter, NPower issued me with a correct bill and all is fine. When I've spoken to them on the phone (a while back now) they are helpful, willing to give their names and ID numbers and easy to get hold of.

I do submit my own readings online frequently so never usually need to speak to them.