3 months in advance

Roryh

Today I got my Broadband Bill to find I was being charged £92.00!!

I looked through the bill and said I was being charged for 3 months of broadband in advance, I could not understand because I pay my broadband bill monthly.

I rang BT up and explained that I paid monthly and that I had not authorized any change to my payments to which they told me I still had to pay the bill. Fair enough I got to the end of May to pay for it. I asked them, could they not change this bill to what I should normally be paying and they told me they could not edit it. Yet a few weeks ago they managed to change the bill so they could give me a refund for my dodgy BT Vision. What's so different about this time?

I am not happy about this as you can tell. Can BT do this?

Roryh

Nobody knows the answer?

jamesb1239

Roryh wrote: »

Nobody knows the answer?

BT usually do this with the phone and broadband, they charge you quarterly in advance

withabix

BT charge for broadband quarterly in advance.

Are you not on a monthly budget account?

BT charge me quarterly but I pay them monthly.

I only pay them for line rental and broadband, plus VoIP call charges, as my BT landline call charges are with Sky.

Roryh

withabix wrote: »

BT charge for broadband quarterly in advance.

Are you not on a monthly budget account?

BT charge me quarterly but I pay them monthly.

I only pay them for line rental and broadband, plus VoIP call charges, as my BT landline call charges are with Sky.

I am on a monthly budget account but they switched it to a quarterly account without warning me.

Roryh

My account did start off as quarterly but I changed it to monthly along time ago, had no problem with that but then I got this bill telling me that I had to pay for three months in advance, they told me when they transferred my details to some other place, for data protection, it changed to three months.