Ebay strange buyer help

basscadette

Hi,
I'm having a bitof a nightmare with, what I think, is a crazy buyer.

Sold an item, worth a fortune and hardly used but wanted rid and it went for just over a pound, collection only due to size. Cash on collection too obviously. Buyer emails immediately asking how I want paying and when she can collect. I said any night after 7 or weekends all day. Then, over the course of the next week she keepssending me the same question, how do I want paying and when can she collect. I keep answering the same question. I know she got the replies as she replied on them,so to speak. SO I get a bit frustrated and say, look, i've told you four times, cash on collection and pick up as above. So then I get a request for total payment, which again, I respond to in a friendly manner.

She then bids on another item and wins it for £3, asking if she can collect them both together. The above scenario ensues yet again over the course of another week. Now we are trying to clear our house, which is why they were listed in the first place. I issued a 'please collect now' message, a please collect tomorrow email, both of which she ignored.

I then receive yet another 'The buyer has requested the item total'. I'm afraid, at this point, as two weeks had passed and i'd spent more than the £4 due in time and headaches, I sent her a message asking what her beef was, why she didn't collect them and that I was issuing a npb.

Then the madness started. Email after email over the past few days. Saying she is coming at 1pm on saturday (we are away then) and to have the stuff ready, saying she will pay by paypal and sending two more requests for total! !!!!!!!!!! I sent her cancel requests on the other item which she rejected.

So I wrote back saying I had cancelled the NPB and just to drop it, that it was more hassle than it was worth fora couple of quid and the stuff was going on freecycle.. She is now emailing saying 'you messaged me and said this....' and 'it's okay about the second item but I really want the first so don't give it away' and when can I come and pick them up.

Now call me strange but, i ctually don't want this womans son at my house any more. Her emails are freaking me out a bit and to be honest, i'd rather take the item out to the back yard and dance a jig on it than hand it over now. Any ideas how I can extract myself from this ridiculous situation?

Thanks.

shellsuit

What does her son have to do with it?

She does sound rather potty though! I'd just reply, and say, "You can collect on Xday between xoclock and xoclock, if this is not convinient, then I'm sorry, but I will not be selling it/them to you"

If she replies asking stupid questions again, just keep sending that same answer, then block her when you get fed up.

basscadette

Hi thanks for the reply.

I am past letting her pick it up now, apparantly it is her son who will be picking it up.

I actually just don't want to give it to her anymore. It's a lovely, nearly new juicer that she won for a pound (i paid 50 for it) and after all the hassle, i'm past letting it go to her. I just want out of the situation without having any comeback.

Do you think if I reported this to ebay they would let it drop?

Am I obliged to give it to her even though shes had ample time to pick up?

lindseykim13

No you don't have to sell anything to anyone but she can you leave you a neg. Just give her a simple email to say that you have waited long enough for a collection and you don't wish to deal with her anymore so the item is no longer available for sale.
Don't give her any ammo to come back emailing you again by telling her that your giving it away etc. Then ignore anymore emails from her.

thriftybeatnik

Though I have a no collect policy I've found that more and more when I want rid of something fast to use Gumtree.

We recently moved premises and the night before the vans came I posted a list of items that would be put in our back alley in a box marked free the following morning at 10am. At 8am I put of a box with a fold-out picnic table, a cat scratching post, an old computer monitor, some VHS', an old portable tv and a cafetiere.

By 8.20am they'd gone.

I used to sell stuff I didn't need any more just for some extra pennies but the hassle and confusion of eBay no longer makes it worthwhile. I recently had a 1p with free postage sale to clear out scarves and had someone wanting to collect even though postage was at our expense. You do get some odd ones.

Personally, whenever possible, on-line transactions should remain on-line.

[ This is not a dig by the way; just world weary experience ]

TurkishDelight

Shame you cancelled the disputes.
You can't reopen them and the NPB one would have stopped her leaving feedback.

Don't know what to advise really though- I doubt ebay will do anything, it's not threatening, just creepy.

Taloolah

I have every sympathy as I seem to attract potty buyers as well. If I was you I would cancel the transaction and refund any money she has paid via paypal. You may get a neg but you can respond to it. Then block her from any more auctions you may list.

drc

Just ignore any emails from her and do as you wish with the items. They are yours after all. She may leave you a negative but in the scheme of things, not really a major deal. She sounds like a total nutter to me.

basscadette

Thanks for all the responses guys.

Well, I thought I had got rid of her but the nutter is back! Any advice on what to do here....

I told her that I no longer wished to deal with her and that the item was no longer for sale. She wrote back that "you have used every excuse in the book". Not exactly sure what she means by this, bears no relation to what has been happening and as far as I can tell, have not used one excuse, never mind every....

Anyhoo, thought that was the last I would hear of her. Now I get an email from paypal sying she has payed me a pound. What is she playing at??? I no longer have a paypal account, however, after closing it last week (me and paypal are over).. So this payment is hanging pending in nomans land. When I click on 'view transaction', it tries to get me to sign up for paypal again to claim my funds. I do not think so!

So my question is, does she know that I havent been paid? Do Paypal reverse this transaction if it's not claimed? How can I get them to give her the money back without making a new PP account. She is NOT getting the item and I am NOT accepting her pound for it.

Also, to add, I specified on about ten occasions during our email tennis that she pays cash on collection. Yet still she pays through paypal.... Nightmare!

Any advice? Anyone had this problem before?

masterbrown

Shes probably paid so she does'nt get a NPB strike and maybe so she can leave you a negative feedback without it being able to be removed under a NPB claim.

basscadette

Grr what a nightmare. I started an NPB then told her i'd removed it to get her to eff off, but she just keeps coming back. Does this still apply if the payment doesn't get to me however, as shes paid by paypal and I no longer have an account?