PC Problem - Help needed please

lisak79

My son's pc has completely messed up and everytime its booted up we can enter password the all it loads with is a black screen and the documents folder opens up. No desktop icons or anything load. We can get to task manager and put explorer.exe in and that gets the desktop back up but it will not load the internet despite being connected. As soon as the pc is restarted or rebooted the same thing happens again. Is it a virus or something else wrong? I ran AVG and it found one virus which we got rid of but that didnt help at all and we are still having the same problem. Any advice on this would be great

Laz123

We need to know which operating system and pc. Do you have the os disc/s?

It will be faster to format and reload os.

imho

Can you get in to System Restore ? Try to get into safe mode and do system restore plus i would do a virus scan in safe mode as well .

lisak79

Hi. Running windows 7 but not got discs as 2 year old daughter got hold of them and thought they were very tasty so they were destroyed. it's a phillips IQON pc about 4 years old. Yeah think I can get into system restore in safe mode, will try that now. Thanks

macman

Your 2 year old daughter ate two DVD's?

aliEnRIK

Tried SAFE MODE WITH NETWORKING? (F8 at bootup)

lisak79

nooooo she chewed them to death lol my fault for leaving them where she could reach them lol

chelms38

lisak79 wrote: »

nooooo she chewed them to death lol my fault for leaving them where she could reach them lol

You could try taking/sending the broken cd's to where you bought them and explain what your daughter did.You never know they may take pity on you and give you replacements.

buglawton

I recall when my son managed to drag a Windows system folder to the wrong location with one causal mouse swipe which crashed the machine. This is how delicate Windows it, blame Gates! In that instance I managed to spot the move, dragged it back and all was well again.

Laz123

Is windows 7 four years old? I thought it was more recent.

DCFC79

Laz123 wrote: »

Is windows 7 four years old? I thought it was more recent.

who said 4 years