Talk Talk Slamming Tiscali customers without warning

slik0000

I am having a nightmare with Talk Talk.

I signed up for Broadband with Tiscali 7 years ago and paid them line rental for calls on a BT connected line.

Last month Talk Talk hijacked this line and connected it without any notice to their LLU. I only found out when my broadband connection was lots in the process and after several lengthy phone calls where they were making out it was a problem with my equipment which led to me purchasing a new router I didn’t need did I finally found out when I contacted another provider to enquire about a new service, did I no longer have a BT line and couldn’t transfer my broadband and phone without paying to be reconnected to a BT line.

Talk Talk admitted they had done this when I challenged them but refuse to restore my line to its former state claiming they had every right to do so according to my contract. When my contract was entered in to, there was no relationship with Talk Talk so how could I ever have agreed this. The same contract they quote requires them to write to me before they change my line which they have failed to do but still they won’t restore my line telling me I either have to disconnect or get BT to transfer the line to them (which means I have to enter into an 18 month contract with BT). As such I have had to tell them to disconnect my line which means I am now substantially out of pocket, will lose my telephone number and will be without phone and broadband for several weeks due to their theft of my line. I believe that they are doing this to Tiscali customers to lock them into contracts without their consent.

stoatwblr

TalkTalk bought them out a few months back. They've been assimilating most of the non-telco ISPs over the last few years.

(Yes, I know: Tiscali was Telecom Italia owned but they'd been trying to dump it for 18+ months)

If you thought Tiscali customer service was appalling, you haven't seen anything yet.

You're right about the lockin intent, but Ofcom won't take action and I suspect you won't get far if you take it to smll claims either.