3 - anyone else had trouble with them?

craigieboy1

anone else had problems with 3 mobile broadband?

their customer service leaves A LOT to be desired

i bought a month to month dongle in september used it for about a month and then got o2 for broadband, at the time i stayed with the folks and they lived away out in the sticks so couldnt get decent broadband such as virgin.

i started my o2 contract but never cancelled my dongle (due to lazyness more than anything else) i never used it although the payments continued to come off my account.

January - i buy a flat and get cable and broadband installed, i call 3 and tell them i no longer needed the dongle, i was told to make a final payment in february as this covered the period for january (even though i wasnt using it)

feb - i call 3 and make final payment, i was told the contract had been cancelled and that was that...

march - keep getting continuous calls from 3 asking for payment, they keep leaving messages as i am at work when they call, i phone them and all they keep asking me is when im going to pay my bill.

it transpires that the contract was not cancelled when i requested it to be! i was told it would be sorted out and not to worry. needless to say over the last week ive had various calls from their indian call centre still trying to chase payment, the last straw came on monday, i receive a bill for the period from jan - march

to say i am angry is an understatement, ive now done a letter to them but weather that sorts the problem out is a different matter! im not getting any joy on the phone so feel a letter to their british correspondance address may be better!

will be interesting to see what kind of response i get from them, i have asked for compensation due to all the mucking about and have also asked them to remove the default that they have kindly added to my credit reference too!

i work in customer relations for an energy company and i am aware that sometimes mistakes do happen, but when you speak to folk who dont appear to have a clue what they are doing then it gets a tad frustrating!

kendalls_cave

Too tired to go into it properly just now, but I had no end of trouble with 3. In the end I contacted the [EMAIL="Executive%20Office%20%3CExecutive.Office@three.co.uk%3E"]Executive Office [/EMAIL]

They canceled my 18 month contract. Might be worth a shot [EMAIL="Executive%20Office%20%3CExecutive.Office@three.co.uk%3E"][/EMAIL]

stoatwblr

3 are the only company I've dealt with whose customer swervice is worse than TalkTalk - and that takes some doing - although Orange comes close.

Snakeeyes21

When things go right with three they go very right, and I'm more than happy with service I currently get with my broadband and phone, but I dread the day when something goes wrong, and it will eventually, it always does with these kind of products, and I have to sort it out with the script monkeys.

I did have a little problem at the start of my contract about over billing which took multiple calls to sort out, so anything more problematic than that and I will be up s*it creek without a paddle.

Its a shame that their customer services is so bad, they are one of the best networks for coverage, and the prices are generally lower than the others.