Is it me, or has banking security gone beyond a joke now?

frivolous_fay

username wrote: »

All in all, having more passwords and suchlike doesn't make me feel safer; it puts me off from wanting to shop online.

Totally!
I had an ISA query recently (small building society)
I made a phone call, waited a short time, verified my identity with some SIMPLE checks, spoke to a person who knew what they were talking about, and was promised the information I wanted.
The information arrived by post a couple of days later in exactly the kind of detail I needed.

It was bliss!

Compare that to the dozen or so secure messages I have exchanged about my VBV problem, none of which answer the question, and many of which repeat the messages earlier staff have given me!

I_know_my_ABC_and_my_CMYK

Kaleidoscope27 wrote: »

The online stuff doesn't really bother me. I just accept it really.

What !!!!ed me off last week was trying to get my billing address changed on my NatWest account. Tried to do it in branch but was kept waiting for 45 minutes so walked out. Tried to do it over the phone but wasn't allowed because I didn't know my telephone banking password (which is different from my online banking one.) So I asked if I could change my password but I wasn't allowed to do that over the phone either. It didn't matter that I could provide them with every other piece of info about me under the sun, they couldn't do it. It would be done by post. (A gold star if you've already spotted the problem.) But sending out a change of password card by post was pointless. Why? Because my address it the exact thing I'm trying to change!

By this point I was very pee'd off. The next day I withdrew all my money out of the account and when I get my JSA payments sorted, I'm closing it. I have another account with Alliance and Leicester which was a much simpler process do to the same thing. NatWest locked me out of my Internet banking and told me it would be at least 2 weeks before it would be unlocked and my password changed. I can open a new account elsewhere faster than that.

Natwest sent me a card reader through the post. I haven't banked with them for nearly 10 years :cool:

bcl999

dealer_wins wrote: »

With the card readers I know Nat West, Nationwide and Barclays use the same and you can use any card in any reader. Saves keeping 3 of the things!!

I've wondered aboutt his before but didn't have the nerve to try it in case it did something to my cards.