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3 mobile overcharged?
dannim12345
Posts: 421 Forumite
Hi,
On with 3 mobile (have been for 2 year +), tried to make a call today and i'm told i'm over my credit limit. So i call 3 customer service and i'm told I'm £99.98 :eek: over my allowance (600 mins & 100 texts). I don't understand how this is possible...
The women on the phone was usless but basically I need to want until my bills is processed on the 3rd. I checked online and its not internet usage (which was my first worry) and I can look back on my phone as far back as the 15th March and I haven't called any 0845 number or abroad. Which I rarely do anyway. Plus, I have never went over by more then £15 before..... Just counted and i've sent aprox 45 texts over my allowance (which is pretty normal).
I'm very stressed out, I can't do much until the 3rd.... hum
On with 3 mobile (have been for 2 year +), tried to make a call today and i'm told i'm over my credit limit. So i call 3 customer service and i'm told I'm £99.98 :eek: over my allowance (600 mins & 100 texts). I don't understand how this is possible...
The women on the phone was usless but basically I need to want until my bills is processed on the 3rd. I checked online and its not internet usage (which was my first worry) and I can look back on my phone as far back as the 15th March and I haven't called any 0845 number or abroad. Which I rarely do anyway. Plus, I have never went over by more then £15 before..... Just counted and i've sent aprox 45 texts over my allowance (which is pretty normal).
I'm very stressed out, I can't do much until the 3rd.... hum
0
Comments
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can you not login to my3 on the net (full version) and check your recent usage?Using my phone to post - apologies in advance for any typos0
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Can only look at 'current spend', no itemised bills till 3rd0
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Can customer service not tell you what has caused this?Starting Debt: ~£20,000 01/01/2009. DFD: 20/11/2009 :j
Do something amazing. GIVE BLOOD.0
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