is this a good offer from Bt

jammy_dodger

I am currently paying £15.78 unlimitted weekend plan and phone line

and £ 15.99 option 1 broadband :eek:

I want to stay with Bt and am not on any contract have been offered

£12.79 weekend plan and phone line
£12.99 option 1

Is this the best i can hope for before i accept ? thanks for your help

dylanuk

Well the Weekend phone plan is normally included free - so your line rental should be only £11.54 if you pay by DD and have paper-free billing.

It looks like you're getting paper bills - if you switched to paper-free billing you could save an extra £1.25 a month. They email you your bill instead of sending it in the post - so you still get a full copy.

I've just done the sums - and you're not being offered a good deal. It's actually about £3 more over the first year than the current new customer deal.

You can get Option 1 broadband with weekend calls for £7.49 for 3 months, then £14.49 (12 month contract). Which works out at £152.88 over the first 12 months (excluding line rental).

Your deal works out at £155.88 over the first year (excluding line rental).

There is a full list of BT's current packages and prices here which might help: http://www.chooseisp.co.uk/broadband-providers/bt-total.asp

Additionally, you can get much better value broadband elsewhere. Have you considered Plusnet? They are owned by BT - but are much cheaper and offer a better service.

macman

Agreed, they're not even offering you what a new customer would get, and appear to have been overcharging you by at least £6pm.
Look on samknows to see what your LLU options are, these will be the best deals.
http://www.samknows.com/broadband/search.php
I would second dylan about Plusnet, if you are on a Market 3 exchange you can get Plusnet Value for £5.99pm, or £11.99 otherwise. But you 'll have to get your MAC and sign up by 11/4 to lock in at that price. £28 Quidco cashback also available.
They also offer line rental and call packages cheaper than BT if you want to bundle your services.

jammy_dodger

many thanks macman and dylanuk i had been on samknows website and looked at plusnet but never heard of them i shall re contact bt and see if they can improve my offer

veryunsure

I moaned to BT when they removed my discount and after a little discussion was offered broadband option 1 for £7.49 for the year.

I took it ...

macman

jammy_dodger wrote: »

many thanks macman and dylanuk i had been on samknows website and looked at plusnet but never heard of them i shall re contact bt and see if they can improve my offer

So what are your other LLU options?
Plusnet are well established, owned by BT but run independently.
BT are one of the most expensive ISP's in the market.
It's unlikely that you'll get a better offer unless you go through to retentions having asked for your MAC. You need to be able to demonstrate that you know you can get it cheaper elsewhere and with whom.

Womaniser

I moved to PlusNet a few months ago and I am generally happy with the broadband product, but the billing department is pants. I've been over-charged EVERY month and getting them to sort it out has become a real pain.

moneysaver

Womaniser wrote: »

I moved to PlusNet a few months ago and I am generally happy with the broadband product, but the billing department is pants. I've been over-charged EVERY month and getting them to sort it out has become a real pain.

Hi,
This is exactly what I am talking about on another thread about Plusnet. BT might not be the cheapest but I have had a phone line with them for years & their billing department is quite easy to get a problem rectified.

Moneysaver

Sue-UU

It would cost us £19.99 per month if we switch to Plusnet

whereas

BT has just offered (via them ringing) it at £12 something

Why is the BT tariff that much cheaper? I expected it to be the reverse and am quite disappointed by Plusnet.

Any ideas anyone lease?

Sue

macman

Sue-UU wrote: »

It would cost us £19.99 per month if we switch to Plusnet

whereas

BT has just offered (via them ringing) it at £12 something

Why is the BT tariff that much cheaper? I expected it to be the reverse and am quite disappointed by Plusnet.

Any ideas anyone lease?

Sue

If you explain what each offer consists of, then better advice could be given.
What are BT offering you for '£12 something'?
What are Plusnet offering you for £19.99?
Line rental, which call packages, which broadband option?
Since BT line rental alone is £11.54, your BT offer cannot be correct if it includes broadband.

Sue-UU

Hi macman and sorry not to have replied sooner, but I've been sorting it all out with NP and BT, then I got onto our own ISP and they've given us a far better deal that either of the above, so we're more than chuffed with that.

Thank you very much indeed for trying to help, I really do appreciate it.

Sue