vodafone help- n97 knackered

cjcooper

Hi all

well the crappy N97 i have is now frozen completly. it has been getting progressivly worse of the last few weeks and now all i can do is turn it on. none of the touch screen options work and i cant call or text. For months now i have been trying to figure out how to do a software upgrade only to find out vodafone wont authorise the new nokia updates.

sooooooooo

i now have a phone and a tarrif i cant do nothing with. i dont have my own pc so i cant do an update that way(im on a work pc as i type this)

so if i ring vodafone what should i be entitled to if anything, ideally i want rid of this rubbish phone. im on an 18 month contract with them and im about a year into it.

any tips, can i ask for a different phone and remain on the tarrif,can i tell them to stuff it all

:mad::mad::mad::mad:

Rusty!

Dial *#0000# goto Options, then Check For Update

Failing that, it's faulty so get it repaired either by Voda or by a Nokia Care Point

cjcooper

i have done all the update thingys and i can never get any updates to appear apart from ngage updates or something like that.

so i guess im going to have be without a phone for a few days then if i have to take it to vodafone to get it rapaired. arrrggggh wish i went for the iphone now

gjchester

cjcooper wrote: »

so if i ring vodafone what should i be entitled to if anything, ideally i want rid of this rubbish phone. im on an 18 month contract with them and im about a year into it.

any tips, can i ask for a different phone and remain on the tarrif,can i tell them to stuff it all

You can, the early termination fee's will be Months Left x your Month rental.

Your airtime contract is not related to the performance of the phone so you can't use that to cancel the contract. Vodafone are supplying you with the ability to make calls, it's your phone letting you down if you put the sim in another phone it would work fine.


You Say you've just sent it to Vodafone, why didn't you do this before? If you had a set of case references for a fault you may get a goodwill replacment, if it's the first time you have sent it for repair you'll get nothing. Even if you had these it';s still a goodwill issue, you can't legally demand a new handset, just that it's looked at. The vendor is the one who decides to repair or replace it not the buyer.

Hindsights a wonderful thing but you should have got Voda to look at it first when you stareted to have problems before trying to update it youself, again as that way the problems on file.

Good Luck with the repair.

cjcooper

ok thanks all, just got off the phone ot them and they will send me a repair pack so i have to send it to them and they will hopefully sort it out

cjcooper

ok this saga is still going on, after various repairs and !!!! ups by vodafone i have now requested a different phone and they have come back with this reply. it is edited for privacy reasons. does any think i can push for more as the phones they have offered are rubbish compared to the standard the N97 should be. also if i take up the option then its another 3 months on my contract.

anyways comments and thought welcome


I sincerely apologise for all the inconvenience caused to you.
I completely understand your situation that how important it is for you to get this sorted out, as the phone is now the basic need in everyone's busy life.
Colin, I've discussed the entire case with my senior manager and so as you are a valued customer, to help you the best I can offer is any of the handset mentioned below either with an extension of 3 months in your contract or with a discount of 50% on the actual cost:
- Samsung S5620 Grey/Orange (Actual Cost £180.00 - 50% = £90.00)
- Samsung S5600 Pink Blade (Actual Cost £180.00 - 50% = £90.00)
- Samsung S5600v Black Blade (Actual Cost £180.00 - 50% = £90.00)
- Sony Ericsson ELM Silver/Black (Actual Cost £180.00 - 50% = £90.00)
- Nokia 6700S Silver (Actual Cost £180.00 - 50% = £90.00)
If you accept the above offer then , please get back to me with a confirmation and I'll be happy to assist you further and send the handset of your choice.
Colin, I hope you will give us another chance to deliver improved services. We appreciate your custom.

Vodafone

Hi cjcooper,

Have you decided which handset would be best for you. If you would any advice on any of the handsets then please let us know.

All the best,

Andy
Web Relations Team
Vodafone UK

cjcooper

all has now been resolved, thank you

4743hudsonj

cjcooper wrote: »

all has now been resolved, thank you

My n97 had this, its a generic software fault, they replace the whole screen with a new one and reloaded software which fixed some, but not other issues. Im getting a htc desire as a replacement which cant come soon enough as the unlock switch literally just fell off! cn lock my phone or i wont be able to unlock it!:eek:

cjcooper

4743hudsonj wrote: »

My n97 had this, its a generic software fault, they replace the whole screen with a new one and reloaded software which fixed some, but not other issues. Im getting a htc desire as a replacement which cant come soon enough as the unlock switch literally just fell off! cn lock my phone or i wont be able to unlock it!:eek:

yep all that happened to mine, completely useless, now have a sony X10 and am very pleased with it. nokia and vodafone relaly screwed up with the N97

4743hudsonj

cjcooper wrote: »

yep all that happened to mine, completely useless, now have a sony X10 and am very pleased with it. nokia and vodafone relaly screwed up with the N97

it was a brilliant idea, very poorly executed.