HP admit Printer is not working properly

Helen_J_3

Hi guys

I'm guessing this is probably a lost cause but if anyone has any handy tips or info on how to get round this I'll be happy to hear them.

Bought a HP Printer about 3 years ago. It's only a basic thing does printing and scanning. Has always worked fine until I changed the ink cartridge (not for the first time however) thinking the old one was running out but the same problem occurred. It's printing red/pink instead of black.

Contacted HP and they gave me some steps to try. None worked so I reported back and they say,

Thank you for contacting HP Customer Care.

Helen, I realize the importance of the issue and will make sure that I give you appropriate information.
There could be hardware issues with the printer. It is not caliberating the ink correctly, to begin with.

The printer is out of warranty. I suggest you consult an HP authorized service provider in your area. Please click on the following link to find one in your area:

Erm, yes! The printer is not calibrating the ink properly! Why is this and is it my fault? Don't think it is! But still they want me to take it somewhere and pay for it to be fixed.

I know the 6 year rule probably won't work here as it's about 3 years old and I've never had problems with it before, but I'd like HP to fix it and obviously I don't want to pay. If they admit that it's the printer that's not working/faulty shouldn't they be doing something to sort that out?

I'm new to consumer complaints so bear with me lol.

Esqui

You'll want to contact whoever you bought it from. It is, however, on you to prove an inherent fault (and that email wouldn't really be enough).

You should think about whether it is worth the effort, or cheaper and easier to buy a new one

Helen_J_3

Esqui wrote: »

You'll want to contact whoever you bought it from. It is, however, on you to prove an inherent fault (and that email wouldn't really be enough).

You should think about whether it is worth the effort, or cheaper and easier to buy a new one

Yeah thought this would be the case! I bought it from Wilkinsons in their stationary department, doubt they'll know much about printers!

I reckon it's probably time I get a new one it wasn't very expensive anyway.

williham

If a cheap printer breaks after 3 years, it's time to buy a new one, I wouldn't expect it to last any longer.

Justicia

williham wrote: »

If a cheap printer breaks after 3 years, it's time to buy a new one, I wouldn't expect it to last any longer.

Have to agree - the price and availability of all-in-ones these days compared to the days of old, makes them very disposable (though not from an environmental standpoint!), especially after 3 years.

Jojo_the_Tightfisted

HP All in one printers start at about £24. It's probably not worth the hassle.