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Vodafone cutting me off
neon-rising
Posts: 1 Newbie
in Mobiles
Hi,
I've had major problems with Vodafone, I recently got a new iphone with them this is when all the problems started.
Vodafone, seem to think I have two iphones even after telling them repeatedly that I dont, they are now trying to charge me £300 upon calling them this reduced to £219 which was taken out of my account.
I have tried using my phone today to contact them and low and behold I have been cut off. I have explained my situation to them and was promised that someone would get back to me. That was last week, my Partner is in hospital suffering from a brain anurism and I really dont need this stress.
Can anyone suggest anything that I could do to get this sorted.
Thanks in advance
I've had major problems with Vodafone, I recently got a new iphone with them this is when all the problems started.
Vodafone, seem to think I have two iphones even after telling them repeatedly that I dont, they are now trying to charge me £300 upon calling them this reduced to £219 which was taken out of my account.
I have tried using my phone today to contact them and low and behold I have been cut off. I have explained my situation to them and was promised that someone would get back to me. That was last week, my Partner is in hospital suffering from a brain anurism and I really dont need this stress.
Can anyone suggest anything that I could do to get this sorted.
Thanks in advance
0
Comments
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Hi neon-rising
This is clearly a difficult situation for you and has come at a bad time.
I'd like to look into this for you and get you a solution. So that I can do this you'll need to send me an email from here with a link to this thread and your username. Make sure you include the code WRT135 in the subject line so that it comes straight to my team.
I'll get you a resolution as soon as possible.
All the best
Kirsty
Web Relations Team
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
vodafone rep, is there anyway of sending you a PM on here?? to see what sort of deals you can offer?0
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insanojackson wrote: »vodafone rep, is there anyway of sending you a PM on here?? to see what sort of deals you can offer?
Their here to problem solve, their not part of sales or retentions.0 -
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insanojackson wrote: »same orginisation, and me not being able to get a good deal is a problem to me
But totally different departments. What I would do is register on the Vodafone eForum, then leave a message there for one of the moderators to contact you. You should then receive an email after a short time (allow 2 days, as they're busy guys).
They will then arrange to contact you by phone and you should then be able to explain your situation, and hopefully they'll sort you out.;)0 -
Try following Vodafone on Twitter - there's a sales channel on there - I'm sure that they'd help you0
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Hi insanojackson
As part of the Money Saving Expert rules we aren't able to contact us via PM.
If you follow the same instructions above I'm sure I'll be able to help.
Speak to you soon
Kirsty
Web Relaitons Team
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
insanojackson wrote: »same orginisation, and me not being able to get a good deal is a problem to me
Stop acting like a douche.0 -
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