Urgent - need sound consumer advise...

tomsolomon

Electrician just came to fit our new built in oven, it doesn't fit in the hole.
The hole is the right size, but when the council re-built our kitchen, they left electrical trunking, mains sockets, and the gas mains right bang smack in the middle of the wall, where the oven is supposed to go........:(
How do I go about this?

The way I see it is there are three options.
1 Totally rebuild the kitchen and bring the cabinets forward to accommodate the oven.
2 Have the electric and gas mains moved.
Or 3 get a new oven.....

Only the outer packaging has been removed from the oven, how would I stand sending the oven back due to circumstances beyond my control?

mumOf2wonderfulkids

is it a council owned property? if so have you contacted them to see what they say?

ask them to send a member of their technical team out to have a look


with regards to sending the cooker back - as it ''doesn't fit'' unfortunately you don't have any legal rights to return it (just like if you change your mind) but you could always contact the company as they may do as a good will gesture.


sorry i couldn't offer more advice but i would suggest contacting the council fist to see what they say.

Esqui

If you ordered the oven online or over the phone, then the DSR will cover you (as long as you've notified the seller within 7 working days of receipt).

If you bought it in store, even if you had it delivered, you have no legal rights, but the retailer may offer an exchange policy (unlikely if it's been opened, but worth a try) - the reasoning is that if you have the opportunity to inspect the item, or talk to a salesperson, you have ample opportunity to ascertain whether the item will fit. Ordering online, you don't have that, so have extra protection with the DSR.

DVardysShadow

As the problem appears to be recess depth, a new cooker is unlikely to fix the problem.

Dick_Van_Dyke

You need to get the stuff moved. Imagine the problems that having your gas mains and similar hidden behind a cooker and bunkers. A simple repair could turn into a kitchen refit

Phone the council (if its a council house) and see what they propose

neilmcl

What did you have originally in the space, are you fitting a single or double built under oven? Most ovens are a standard depth so I'd be surprised that this wouldn't fit if there was an existing oven there, you may have to cut the unit down a bit though. Probably the simplist thing to do is contact a Gas engineer and get them to reroute the gas pipes, or if the feed is no longer required get them to cap it off, it should be an easy job and wont cost you that much.

tomsolomon

Council don't want to know. Its a single built in oven, and all of the ovens online are between 52cm and 57cm in depth, and will not fit in the gap with the gas pipe in the way. How our old oven fitted is anyones guess, maybe it's like slimline or something, we got it from somebody on freecycle.
I did however manage to get hold of gas service engineer who can cut the pipe back and cap it, won't be able to make it untill the weekend though.....
This seemed like the more sensible option, with less work involved, for me at least. I didn't relish the idea of completely rebuilding the kitchen.

I paid for the oven instore at Argos with my debit card btw...

dmg24

Did you not measure the space before buying the new oven?

As the old oven fit, I don't see how you have a claim against the council.

Optimist

Im confused as to the relationship between the council and your house. If it is a council house don't they also supply and fit the kitchen ? If it isn't a council house why are they rebuilding your kitchen ?

You have no rights to return the oven. It is your responsibility to ensure the measurements of the oven meet your requirements.

mumOf2wonderfulkids

Optimist wrote: »

Im confused as to the relationship between the council and your house. If it is a council house don't they also supply and fit the kitchen ?

if it is owned by the council they do indeed supply and fit the kitchen but (if it isnt a furnished property) most of the time they won't supply things like cookers / fridge freezers etc, as they don't want the responsibility of maintaining them.

although i could be completely wrong, I work for a housing association so they may (in some cases) do it different to us.

tomsolomon

dmg24 wrote: »

Did you not measure the space before buying the new oven?

As the old oven fit, I don't see how you have a claim against the council.

Optimist wrote: »

Im confused as to the relationship between the council and your house. If it is a council house don't they also supply and fit the kitchen ? If it isn't a council house why are they rebuilding your kitchen ?

You have no rights to return the oven. It is your responsibility to ensure the measurements of the oven meet your requirements.

Yes that's right I didn't spend three days checking the standard sizes of built in ovens before buying one.
Yes it is a council house, yes they re-demolished the kitchen, along with 3" holes in the walls, lot's of rather nice looking trunking, a 2" slope in the floor under the dishwasher and washing machine, not enough sockets, doors and kick plates that fall off, oh and the 3" of gas pipe sticking straight out from the wall bang smack in the middle of where the oven is supposed to fit.
If you look at the standard sizes of built in ovens they are all roughly the same "standard" size, fitted into a "standard" sized cabinet.
99% of the "standard" size built in ovens on the market, will not fit, and 99% of the ovens I have seen on the market are "standard" size.......:doh: