M&S Salad burst, my new bag is covered in oil... help!

miss_independent

If your M&S is anything like mine if you go instore and complain they will probably make you feel like a complete imbecile for putting the salad in your bag and you'll wish you never bothered complaining. To be fair, as you have said you shouldn't have carried it in your bag, it was silly but M&S have a recycling initiative where you have to pay extra for carrier bags (albeit just a few pence) and they are most likely aware that people are more likely to put lunch items in a handbag/briefcase and they DO have a problem with their packaging. Two nights in a row (last night and friday) the fruit salads I was carrying burst and the liquid leaked out making everything inside the bag (a plastic carrier bag, thank goodness) sticky and wet. You have had only few replies to this thread but in that small amount a number of us have had similar experiences with M&S packaging - how many people in the general population do you reckon have had problems too? Take photos of your bag, photocopy both receipts (the bag and the salad) and write a letter of complaint - they may just refund you as a gesture of goodwill.

Cocorico123

I went in at lunchtime, calmly and politely explained what had happened (fully expecting to get knocked back) and they replaced the bag with no quibbles whatsoever. They even gave me a refund for the salad!

stugib

UK2010 wrote: »

Completely agree, they may as well rename this to the "I want compensation" board.

Only in your head. Why do you keep creating new IDs if you hate this board so much?

mrcow

Cocorico123 wrote: »

However, somewhere on the way home, one of the food items, a pasta and pine nut salad, burst open and oil leaked out.

Good choice of salad :beer: - it's really nice that one.

Glad they sorted it out for you.

The_Hallowed_Way

dacouch wrote: »

It sounds like the OP's case could be the tip of the "Iceberg"

You deserve a rocket for that.

rl290

Cocorico123 wrote: »

I went in at lunchtime, calmly and politely explained what had happened (fully expecting to get knocked back) and they replaced the bag with no quibbles whatsoever. They even gave me a refund for the salad!

And people say I'm sometimes optimistic! Well done on you for going back, and well done to M&S for going above and beyond.... wow!

R

Freddie_Snowbits

Get trading standards involved as quite clearly the pacakaging was not fit for purpose. They may get the local police involed as these chemicals are dangerous. I hope they smash down the store doors and let these people who work they know about jackboots as they spend the week in the slammer for the hurt they have caused.

bcl999

I wish you were running for parliament, Freddie

Coopdivi

UK2010 wrote: »

Yeah I want compensation for some of the rubbish I read on here!

UK2010, you have a very similar posting style to a member called UKTim who, unfortunately got PPRd a while back.

You're not related by any chance?