M&S Salad burst, my new bag is covered in oil... help!

Cocorico123

Hi. Last week I bought a new leather bag from M&S and at the same time bought some bits and pieces of food to take with me on a train journey the following day.

The food was in another smaller bag which I placed in the bigger bag containing my leather bag. However, somewhere on the way home, one of the food items, a pasta and pine nut salad, burst open and oil leaked out. The oil leaked all over the other food items and some into the bottom of the bigger bag and has pretty much ruined my beautiful tan leather bag.

Does anyone have any ideas as to what M&S might say about this? Obviously I was a bit foolish to put the two things in together, but it was in another bag and I obviously don't expect something sealed in plastic to explode on the way home and leak oil everywhere! I was very careful with the bag on the way home and didn't bash or tread on it.

Any advice/feedback would be appreciated!

bcl999

Are they still packaging that particular salad in this way???

It happened to me a couple of years back. They used to provide lids as well as filmseal the top of the container under the lid but they stopped using seperate lids. A corner of the film allowed it to leak all over the rest of my shopping- only in a carrier bag. However, the pesto dressing is quite pungent as well as being oily so everything that wasn't filmwrapped was tainted.

I wrote off a complaint letter and got credit vouchers for a paltry sum for my trouble.

Actually, just had a look at my letters file and it's happened to me twice - frst time was with the pine nut salad in March 2007 and then with a "side salad selection" in August 2008. I stopped buying them after that.

pulliptears

Cocorico123 wrote: »

Hi. Last week I bought a new leather bag from M&S and at the same time bought some bits and pieces of food to take with me on a train journey the following day.

The food was in another smaller bag which I placed in the bigger bag containing my leather bag. However, somewhere on the way home, one of the food items, a pasta and pine nut salad, burst open and oil leaked out. The oil leaked all over the other food items and some into the bottom of the bigger bag and has pretty much ruined my beautiful tan leather bag.

Does anyone have any ideas as to what M&S might say about this? Obviously I was a bit foolish to put the two things in together, but it was in another bag and I obviously don't expect something sealed in plastic to explode on the way home and leak oil everywhere! I was very careful with the bag on the way home and didn't bash or tread on it.

Any advice/feedback would be appreciated!

I don't see any way in the world M&S can possibly be responsible for how you store/carry your shopping once you have left the store to be fair..

You admit yourself you were foolish. Forget it and move on.

UK2010

pulliptears wrote: »

You admit yourself you were foolish. Forget it and move on.

Completely agree, they may as well rename this to the "I want compensation" board.

bcl999

pulliptears wrote: »

I don't see any way in the world M&S can possibly be responsible for how you store/carry your shopping once you have left the store to be fair..

You admit yourself you were foolish. Forget it and move on.

I think there could possibly be negligence as I know they knew about this problem three years ago at least, never mind all the other cases there must have been. In my 2008 letter to them, I did say that i couldn't have been the only person this happened to and why haven't they done something to improve the packaging. They didn't address that particular question in their reply.

gemstars

I don't think that's fair. Their salads shouldn't leak.

Was properly sealed? e.g. watertight? If so I think you have a case, it's not your fault they use substandard packaging. It could just as easily leaked all over a bag full of grocery shopping - that would not have been the OPs fault so it shouldn't matter what it leaked on.

bcl999

UK2010 wrote: »

Completely agree, they may as well rename this to the "I want compensation" board.

Is that why you are here then?

UK2010

bcl999 wrote: »

Is that why you are here then?

Yeah I want compensation for some of the rubbish I read on here!

bcl999

Like it! LOL

dacouch

bcl999 wrote: »

I think there could possibly be negligence as I know they knew about this problem three years ago at least, never mind all the other cases there must have been. In my 2008 letter to them, I did say that i couldn't have been the only person this happened to and why haven't they done something to improve the packaging. They didn't address that particular question in their reply.

It sounds like the OP's case could be the tip of the "Iceberg"

skiTTish

I dont think they legally have to do anything BUT write to them politely but explain your disappointment and if they value your custom they may well take pity