We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Orange SIM card won't activate
LittleMissAspie
Posts: 2,130 Forumite
in Mobiles
The other week I bought a new phone and PAYG SIM card from the Orange website. When I tried to activate the SIM online it told me there was a technical error and gave me a number to call, so I phoned that to activate the SIM. No text messages arrived to tell me it was activated and when I try to make a call, it says "emergency calls only". I called the activation number again a few days later to try again but it said the SIM was already activated.
So then I went into an Orange shop and explained to the assistant. He phoned someone up, then passed the phone to me and I spoke to someone who took the SIM card number and my password. He said I'd get a text message and then the phone would work. That was over 24 hours ago and I still have no text message and I still can't make a call. I tried calling the new SIM card but it goes straight to answerphone.
What else can I do? If it doesn't work how do I get a refund, seeing as I bought it from their website?
So then I went into an Orange shop and explained to the assistant. He phoned someone up, then passed the phone to me and I spoke to someone who took the SIM card number and my password. He said I'd get a text message and then the phone would work. That was over 24 hours ago and I still have no text message and I still can't make a call. I tried calling the new SIM card but it goes straight to answerphone.
What else can I do? If it doesn't work how do I get a refund, seeing as I bought it from their website?
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.6K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards