We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
Orange SIM card won't activate

LittleMissAspie
Posts: 2,130 Forumite


in Mobiles
The other week I bought a new phone and PAYG SIM card from the Orange website. When I tried to activate the SIM online it told me there was a technical error and gave me a number to call, so I phoned that to activate the SIM. No text messages arrived to tell me it was activated and when I try to make a call, it says "emergency calls only". I called the activation number again a few days later to try again but it said the SIM was already activated.
So then I went into an Orange shop and explained to the assistant. He phoned someone up, then passed the phone to me and I spoke to someone who took the SIM card number and my password. He said I'd get a text message and then the phone would work. That was over 24 hours ago and I still have no text message and I still can't make a call. I tried calling the new SIM card but it goes straight to answerphone.
What else can I do? If it doesn't work how do I get a refund, seeing as I bought it from their website?
So then I went into an Orange shop and explained to the assistant. He phoned someone up, then passed the phone to me and I spoke to someone who took the SIM card number and my password. He said I'd get a text message and then the phone would work. That was over 24 hours ago and I still have no text message and I still can't make a call. I tried calling the new SIM card but it goes straight to answerphone.
What else can I do? If it doesn't work how do I get a refund, seeing as I bought it from their website?
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 348.2K Banking & Borrowing
- 252.1K Reduce Debt & Boost Income
- 452.4K Spending & Discounts
- 240.8K Work, Benefits & Business
- 617K Mortgages, Homes & Bills
- 175.6K Life & Family
- 254K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards